Wag!Reviews of wagwalking.com

I love having the option to schedule a dog walk last minute if I am going to be out late! I have only had positive experiences. A few times the walkers were late to the walk, but I live in an apartment area with limited parking so it was totally understandable. My favorite feature is receiving videos of my pup on the walk. I personally think this should be a requirement for all Wag! walkers to do because it truly makes us pawrents happy!

The Wag lockbox is great for those last-minute situations where you can't get home but need to walk and feed the dog so you can request a walker via the app. Wag walkers are great about sending photos and keeping owners updated. Most notifications come via text and not through the app itself, so be sure to update your phone # if you ever get a new number (you'll still be able to request walks if you forget to do this but the app won't notify you if the walker has an issue). One area of the app that could be improved is asking the user to periodically confirm that their phone # remains the same, as Twitter and other apps often do.

There are so many wonderful things about Wag! Of course you can schedule a walk for you pup but I absolutely LOVE the last minute WALK MY DOG NOW option. Wag has gotten me out of so many jams. The user experience is pretty fun. I didn't think I would care much when my dog pooped/peed on her walk but for some reason I think it's hilarious seeing the poop notification. I mean it's a given it's going to happen but being informed about her poops cracks me up. It's also fun and assuring knowing exactly where they are on the walk. Her favorite part of her walk is getting a piece of ice when she gets home and her walkers are always sure to not only give it to her but share with me how much she has enjoyed her walk and ice cubes. The level of trust I have in Wag with my kiddo means the world to me! I would like to mention that I gave four stars due to a couple mistakes on the back end....NOT with my pup. It seems Wag may be working out some kinks as they are a pretty new company. However, once notified about the mistakes, both times they were ON TOP OF righting their wrong. Customer communication is down right astonishing. Can't live without this crew! Love Ya Wag!

Perfect customer service. Prompt responses. Dog walkers are great at communicating. The only complaint I have is the app seems a little dated so there's room for improvement there

We had a fantastic experience with wagon. The app is easy to navigate and find a walker! The walker was kind and professional, most importantly sweet with our pup. It's a great service, unfortunately I think the price point is out of reach for us.

Great walkers, poor ability to connect to costumer service

The walkers are great - I like the app and the idea. The reason for 4 stars - I had a little back and forth with customer service and wasn't able to talk to a human. I received cryptic texts from someone that works in finance that was telling me I didn't pay for one of my walks, when I did. Had to have my dog walker send in a request - and kept going round and round. Anyway - other than that, I've had a great experience.

A little pricey but it keeps you updated the entire walk. My personal walker was great !