Wag!Reviews of wagwalking.com

My air pods and gym key swipe card were stolen, my security camera unplugged during the walk, and half the time the walkers don’t even go more than 12 minutes. I am done with WAG.

Wag does not deserve any stars! I ran into the Wag dog walker Robert right after he walked my neighbors dog and we started talking. He offered me a free $25 dog walk. I thought maybe I’ll give Wag a try. Since we were standing by the garage I figured I’d bring my dog out to meet him. I could tell my dog was not liking him and before I knew it, he picked my dog up, dropped her and then grabbed her by the back of the neck dragging her towards him again!! My dog was yelping and scared to death!! I yelled at him to stop! IT WAS THEN THAT I REALIZED HE WAS STUMBLING AND I SMELLED ALCOHOL! HE WAS DRUNK!!! Thank God my Chloe was not hurt! **** BE CAUTIOUS OF USING WAG AND DEFINITELY DO NOT USE ROBERT IN LAKE IN THE HILLS IL ****

My dog was in pain when we got home, and she was missing a nail from her paw after her walk from Wag. We asked Wag about it, and the customer service was horrible, never get the answer so far, and still don’t know how it happened.

Wagshop is running a scam. I ordered and paid for a product the customer service dept says I ordered thru a different website "mywoofshop" but my PayPal payment receipt clearly says wagshop.com. Took my kids money and said they don't have our order. Don't buy anything from them ever.

Wag started off fine - used preferred walkers and worked as it was supposed to. But about 2 months ago I noticed that they where sending a new walker every time - not able to use preferred/familiar walkers. So now you have new people going into your home every walk. Not ideal but continued to use... Then about a month ago the booking was getting really buggy. I would have 2-3-4 walkers in a row cancel and then often show up again so you have 2 walkers showing up to walk a dog. Or just straight up double booking. Very annoying as you need to contact them to sort it all out and it takes time I was going to be looking into a new Service. Then last night I had a dog walker disregard the very clearly stated instructions to leave her in crate with door closed. I then had a new walker come in the AM to tell me that he could not locate my dog anywhere. That’s a 65LB dog in a clean1200 sq ft place. Should be very easy to locate even if not in crate. But this is where WAG really showed their true colors. They sent a text telling me they could not locate my dog. “Sorry” When I sent back a series of panicked texts I was met with zero response. I will say that when you text the walkers directly or wag with simple questions they respond quickly. So I know they are seeing these texts asking for more information on finding my dog. They just chose not to respond. Over 45 minutes later I was able to get thru on the phone to someone in Phoenix who said he would pass “my case into their division who deals with lost pets”. By this time I was able to locate a friend and have them go by the house and find my dog sitting happily in her open crate. So it was a simple case of incompetence on the morning dog walker not able to locate a 65LB pit bull in a 1200 sq foot house. Which as a dog walker you would think is a baseline skill?? But I’m not giving one star for that. It’s tough world and walking dogs is a tough gig. But the way that WAG the brand dealt with their walkers incompetence is what’s really sad here. They have no business caring for people’s pets if you are not able to care for them in times of distress. I am still waiting for a call back from WAGS “missing pets division” but I’m not holding my breath. I have a feeling I’m just another number in a long list that they clearly don’t care about. Find another service.

Horrible experience with this company. My walker did not walk my dog for the amount of of time I paid for, their customer service department is non-responsive and when I called them because their instructions on how to change the lockbox code caused the keys to get stuck inside the lockbox, I was told by the girl to just “take a hammer” to the lockbox. Btw, that didn’t work and when I requested a refund of all of my pre-purchased credits, they refused to provide me with a full refund. Horrible company and I will advise all friends and family to steer clear. Also, everyone should check out the piece that Deborah Norville did on them which exposes their dog walkers abusing the dogs they walk. Also a story in Danville, CA where a Wag dog walker was caught on camera kicking a dog and Wag just tried to pay off the dog owners with a refund have them sign a confidentiality agreement.

Wag has gone down hill recently. I do not trust them with my dogs and I recommend you avoid them. I think their funding is drying up.

I’ve been using Wag since April 2018. I have 2 dogs and I typically pay $7 for one dog and $5 for my additional dog. I have issues with me back from a car accident. I frequently use their services to walk my dogs in the morning. Recently the price charged to $14 for one dog and still $5 for the additional dog. Guess what this is ROBBERY I NEVER received an email, text nor letter in the mail stating that the price changed. I called in this morning all they offered me was a $10 credit for today!!!!! This company sucks!!!!! I’ve been having issues for the past 3 weeks. This is totally unacceptable!