Warby ParkerReviews of warbyparker.com

Do not buy from Warby Parker. They recently pulled their ads from The Ben Shapiro show cause some left wing lunatic on twitter told them that Mr. Shapiro supported Texas' "Heartbeat Bill". She forced Warby Parker to pull the ad on the show and tweeted back they were not aware. Meaning Warby Parker supports abortion. The killing of a baby. DO NOT BUY FROM THID COMPANY!!!!!

POS !!!!! Not going there again

Bought WP glasses a couple years ago. The other day they snapped when I was cleaning them. Not crazy hard cleaning, just holding them with a cloth. I phoned customer service and they offered a $50 discount on my next order. Really?? I paid $350 for the glasses. I don't expect glasses to last forever, but for $350 I do expect them to last more than 2 years. I have owned many glasses over the years, including others from WP, and never have I had glasses BREAK IN HALF. Not cool Warby Parker. You should stand by your product.

With multiple attempts and good experience few years back I am done with Warby Parker. They can’t get my prescription lenses correct with multiple attempts and then refuse to take them back or exchange to plain lenses. Staff at most locations is rude and arrogant, not sure where is comes from.

Warby Parker sucks. I ordered a pair of glasses, for which I paid in full, on July 13th. The phony used car salesman con artist at the store told me I’d get them in 4-6 days. When I tracked the package, 11 days later, I got an insultingly phony message about Covid related delays. Finally, on the 24th I got a message that said my glasses were in. On the 26th I went to the store and was told that my glasses had not passed a quality test. I was told my glasses would be ready on the 29th.Today. So I called. No glasses and not a clue about when I would get them. Nobody can tell me when I’ll get my glasses! $420 and Warby Parker has no clue!!! Warby Parker Suuuucks!!! The only good thing is I got a prescription I can I use when I order from Zenni Optical. I repeat; Warby Parker SUUUUCKS!!! I will never use them again.

I would give Warby Parker five stars for everything except their shipping and delivery. For that I give them one star. I give five stars for their service, quality, style and overall good business..... but they refuse to address their production and delivery issues. The last few pairs I've ordered seem to take at least a week to make, and then they ship by USPS. I have talked to them about the fact that in my city USPS can take up to a month to deliver a small package. They know that, but they have told me that that corporate won't spend the additional money to deal with this problem. My last pair took over a month to arrive. They weren't right and they have to be remade, and now I've been waiting eight days and they haven't even shipped them from China yet. This completely sours an otherwise great product.

I used to love Warby Parker. I bought all my glasses there. Now, I will never ever .. ever buy future frames from them..ever again. And here is why: My fiancé has been wearing the same red "Preston" frames from Warby Parker for 4 years now. He LOVES those frames..it's what he is known for! Stupidly, Warby Parker discontinued the "Preston." Jump forward to December 2020, when my fiancé drops off his precious frames to have his lenses replaced. Three weeks later WP emails him, stating that the lab BROKE HIS FRAMES and that they can offer him a free pair of OTHER frames. Not an acceptable solution! I mean, my fiancé was crushed and LIVID. I can't emphasis how much he loves those red frames. Then, he finds two used "Preston" frames on eBay and Poshmark and purchases them for $70 each, hoping that he can send them both out to WP, have them replace the lenses - free of charge, of course, and have backup frames in the future (if WP decided to be careless again and break them). He sends them both to the WP lab and receives ONE pair back... After numerous emails and phone calls with incapable representatives, they email him today...THE LAB LOST HIS FRAMES. I mean, at this point it has become beyond pathetic! Like, doesn't the lab even care a little bit about the owner of the glasses?? Don't they know that you need to be even more careful with frames that have been discontinued?? UNACCEPTABLE! And please remember that my fiancé had to buy two extra used frames ELSEWHERE just to make up for their mistake. Plus, this is the SECOND mistake they made with his discontinued frames within two months! First pair: Broken by the lab. Repurchased second pair: Lost by lab. What an incapable lab staff.

I ordered online a replacement pair of glasses, as those I have are scratched (and I have them on every single minute of the day). After 3 weeks, I asked for an update, and they realized that the person who had taken my order had made a mistake and they were waiting for me to send my glasses, in order to replace the lenses. I paid the difference in order to get the frame as well and I was assured my finally corrected order would be given priority and I'd receive what I needed in one week. One week later, without any news, I wrote them. And then one of their supervisors realized that, not only that frame was no longer available, but that they could not send me another pair of glasses without a doctor's appointment first! I will certainly NOT use their services every again, and I will keep wondering if they took advantage of me because, as they know from my doctor's appointments in the past, and my own name, that I am a foreigner.