Great
Based on 427 reviews
Warrior Winches4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Warrior Winches, part of the Bimson Power Group, provides Winches that have unmatched value, quality and reliability. Trusted as one of the leading Winch providers in the UK, Europe and USA, our premium winches are designed to deliver dependable and long-lasting performance. Whatever your requirements Warrior Winches has everything you need to get the job done. Over the past 20 years we’ve developed winches to support all types of businesses from trailer manufacturers and towing to industrial and military-grade winches, you can rest assured we’ve got you covered.
Warrior Winches (warriorwinches.com) has 427 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 42 reviews with 1 star · Clear filters
Keith C.
Uh communicate would be helpful and being able to talk to a live person would help
Reply from Warrior WinchesJul 9, 2025
Thank you for your review, we are just going through some changes to our customer service offer in the US and as a result there has been some delays in our phone line set up. We apologise for delays in communication
Btek
Seriously? No phone number to contact them? I am in need of a winch with a 15,500# or higher for my business ASAP all I want is confirmation they have it in stock and can ship it today but only way contact them is email? I called their competitor ...they answered !!
Reply from Warrior WinchesMay 28, 2025
Thanks for your review we are very sorry to hear you had an issue contacting us. The number had been removed by accident when making some changes to the site. However there is a contact us page that has a very quick response time. Please be sure that if a product is able to be purchased on the website it is definately in stock and will be delivered within 2-7days as stated on the website. We hope to see you on our website again in the future
Shawn F.
Horrible service. Its been 13 days my winch is in route! Still nothing. Id go warn if i was you. The product isnt bad. But there customer service is horrible.
Reply from Warrior WinchesMay 6, 2025
Thanks for your review, we are sorry to hear you have not had the expected level of servuce we are renowned for. Please allow some time for us to thoroughly investigate this issue. We will then get back to you with our findings.
Michael L.
Never did receive the item
Reply from Warrior WinchesApr 8, 2025
We are sorry to hear this and our team will be in touch very soon to make sure you get your tensioner as soon as possible. Following investigation it seems we had the wrong zip code on the order. We are not sure how this has happened as it is an automated system but apologise for any inconvenience caused
Camryn M.
Received the part and it was damaged.
Reply from Warrior WinchesMar 18, 2025
We are sorry to hear this has been damaged in transit. We will look into this and rectify the issue straight away and send a replacement today! Thanks for letting us know.
Jacob R.
Order was set to be delivered the 10th. Didn’t call to schedule until the 11th. Changed my day around so I could be there to sign since a signature was required then it was put on the wrong truck and rescheduled for tomorrow. I have know had to take off work 2 days in a row and hope it gets delivered tomorrow. This was time sensitive.
Reply from Warrior WinchesMar 13, 2025
Thank you for your review. We are sorry to hear of the issues you have had with delivery. We will be investigating this to rectify the issues. The distances involved delivering from the warehouses to all over the USA can create unforeseen delays. We will do everything we can to identify the root cause and resolve any issues we find
Edward M.
No one to talk to about my purchase.
Reply from Warrior WinchesDec 23, 2024
Thank you for your review, however following an investigation there are email threads where we have replied with the requested information. We agree there were delays due to the weekend when the office is closed of which we apologise for any inconvenience caused, however a reply within 3hrs of contacting us is within our business expectations for customer service reply times.
George
The item I ordered was hook for a 3/8" winch rope. The hook was not wide enough to fit the rope thimble so it is of no use.
Reply from Warrior WinchesDec 4, 2024
Hi we are sorry to hear you have the wrong hook for your winch. WE will reach out to you to help or you can email [email protected] to let us know what winch/hoist you have. We can then advise you of the best rope for your winch/hoist. We will have this sorted as soon as possible for you!
