Average
Based on 37 reviews
BRACHA3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BRACHA is a women-owned jewelry brand founded in 2012 by sisters Michelle and Sayra in Frisco, Texas. We are sold in over 3,000 retail stores nationwide, including Nordstrom, Free People, Revolve, and Scheels. We ship daily to customers across the country.We exist for a reason beyond jewelry. A portion of every BRACHA sale funds safe houses for survivors of human trafficking around the world. Our name means blessing in Hebrew. That is what we set out to be for our customers and for the people our mission serves.We know that shopping online isn't always perfect. If your experience with BRACHA didn't meet your expectations, we genuinely want to make it right. Our customer care team is available at [email protected], and we are committed to taking care of you.A note on our return policy: we offer store credit rather than cash refunds. This is a deliberate decision that allows us to keep our giving commitments intact on every single order. We understand it's different from what some brands offer, and we appreciate your grace as we honor both our customers and our mission simultaneously.If something went wrong with your order, please reach out before leaving a review. We will do everything we can to make it right.— Michelle, Sayra, and the BRACHA Team
BRACHA (wearbracha.com) has 37 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
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Kendra C.
I ordered $300 in jewelry. The items were sent and showed delivered. However I never received the items. When I called Bracha, they told me to call USPS. When I called USPS they told me that Bracha sent the items with the lowest level of service and once the package leaves the U.S that it is no longer tracked. If you live outside of the U.S DO NOT ORDER FROM THEM. I am out $300.00.
August
Sh**ty quality -- Poor policies. I purchased a necklace from there that was supposed to be 14k gold, it was so cheap and clearly not authentic. But honestly, thats not my issue, my issue is that an ONLINE store that sells jewelry could be so audacious to have a no return policy. To add insult to injury you must also PAY for your return shipping for store credit. I don't give a damn about what proceeds are donated, if someone isn't happy with a purchase and it is in sellable condition it should be eligible for a refund, not store credit to purchase more of your crappy poor quality products.
