Reply from Web Design ArtisansFeb 26, 2024
Dear Yelina,
I wanted to take a moment to express our gratitude for your feedback regarding your experience with our company. Your input is invaluable to us, and we take it seriously.
Firstly, let me address your concern of us being a scam, you signed up with us around 4 months ago and right after you signed up, you stopped responding and didn't fill out the brief form to get the project started as per the standard operating procedure of any development company, we kept trying to reach out to you and try to get the project started as it is our obligation to do so, which makes the acquisition of being a scam really illogical and baseless, if we were a scam and wanted to steal your money ($250) and run away, we wouldn't have been having this conversation today and a negative review on any platform would not have mattered to us at all, but that clearly isn't the case and we are still trying to be the reasonable party in this entire situation and compensate for any inconvenience you faced and to show our willingness to find a resolution to your issue by offering a $500 website you signed up for at $250 you have already paid. I am not sure if you are familiar with business practices of this industry but if you change your mind, we or any provider is not obligated to refund any signing fee you pay, it states in our refund policy that we only provide a refund or money-back guarantee in case of dissatisfaction with quality of work which in your case is not applicable, the project was never initiated and from our end we have been doing all we can to come to a professional resolution with you which you have been avoiding for some reason.
What we fail to understand is that why would you purposefully want to defame a company that has been responsive, trying to deliver what it committed and trying again and again to provide you with customer service. If there's anything you would like to discuss and bring to our attention, it is our department's sole responsibility to resolve client issues and make sure you are satisfied and get what you paid for at the end, I would still request you to give me 10-15 minutes of your time and let's talk on the phone, I am sure, we can find a resolution to this issue which is feasible and reasonable for both parties.
Please let me know what is the best day and time to speak over the phone and discuss the entire matter and the best possible resolution to the in detail.
Regards,
Support Team | Web Design Artisans