WebEyeCareReviews of webeyecare.com

Their customer service is sub-zero. They will never answer the phone, nor will they ever call you back even if you ask. They are no cheaper than other providers. Shop somewhere else. I did.

There customer service is terrible... The manager acted like a 2 year old. Charged me double for contacts. Representative told me one price and they doubled the price. Bunch of jerks

I ordered contacts from them on 8/12. The ordered stated processed on 8/14. I contacted them on 8/17 to checkup on when it will be shipped, the rep stated that they were waiting on the tracking number. I contacted on 8/18 to see when the processing time for getting a tracking number and when to expect my contact order as it's been almost a week. The rep stated she would inquire and send an email the same day. No email received. I contacted them again on 8/18 to inquire about what happened - the rep said the department was allegedly closed and all he can do is another request. I told him that is what happened earlier and no follow-up so I told him to do another request and state that I will be disputing the charge with my credit card company since no product has been shipped and customer service is not reliable in saying when. I also told them I want a refund but don't believe a refund will happen just like I don't believe ya'll will ship my contacts. It does not take over a week to ship contacts especially when the prescription was provided with the order. I highly recommend to stay away from this company unless you have patience to wait for contacts which can obviously take longer than a week. The customer service is nice but their ability to follow-up or follow through as promised is poor.

This is a fraud company, they give you a final price, then in cart they add a $176.00 processing fee, at that price, you can buy them at you eye doctor.

AWFUL customer service! My package was lost. I was lied to on multiple occasions. I called - I emailed I received nothing. I was told items shipped when they did not. I was told a manager was out to lunch and then magically appeared. THE WORST SERVICE EVER!!!!!!!!

Ordered on May 21st. After not receiving any product or communication, on the 28th I decided to check my order. Not only had it not shipped, it stated that they were still awaiting payment even though my account had been charged. Company stated that they would expedite my order to me. To me expedited means fastest shipping method..overnight. Received message on 31st saying my order was just then being shipped. So much for my promised expedited shipping. Here it is the 4th pf June and I am still waiting. Order due to arrive sometime today. Certainly wont have to worry about my business or that of my family and friends from this point on.

I waited 21 days for them to deliver my order. I never received my prescription or my contacts. The service representative Mary didn’t reply to my follow up emails. I do not recommend doing business with this company. Bad business. Update, I continue to get the run around from this company. I have asked for a refund two times now. I would like a refund on the contacts I ordered and never received. I had to order from 1-800 contacts and their customer service is impeccable. My contacts have already been shipped and I have the tracking number.

WebEyeCare uses a bait and switch tactic. They offer a cheap price for contacts on Google then when you click through, they charge a $45 processing fee for the offer so the price isn't any cheaper. STAY AWAY FROM THIS COMPANY THAT USES BAIT AND SWITCH ADVERTISING. They have been reported to the Better Business Bureau.