WebEyeCareReviews of webeyecare.com

No reply, super slow processing. Worst vendor I’ve used so far for contacts. Wish I would not have been fooled by google.

Poor customer service, did not receive 1 of the item ordered and contacted customer service multiple times without response. Finally received the item more then 40 days after order.

I made my order 2 weeks ago and thought it was already shipped and Oksana (someone fro. Webeyecare) said it has put on hold since the prescription is international bla bla. And when reply that i wanna cancel my order they never responds back.

I never received my order

Be very carefull with this company. They advertise one price and try to charge you much more. In my case $62 advertised and when I tried to order same it was $83 ! What a scam. They now advise they will beat anybody price but that is in fact not what is happening. They advertise one price and when you try to check out/reorder they add another $20 !! What a sad way of trying to overcharge potential repeat customers.

I would give zero stars if I could. Ive called, texted and emailed them several times to cancel my order after they emailed me saying that my prescription had expired and wouldnt be sending my order. A week later they emailed saying my order was on its way. I had already purchased contacts from another company. I cannot get them to respond!

Their customer service has gone down the drain. Been a loyal customer for years. Now can rarely reach someone on the phone or over email/chat in general. Had a box of defective contacts and felt pretty ganged up by the staff. One girl said "oh I heard about this, you're the one who said that the contacts gave you covid". ??? I think what I had said to a different rep was that I was scared for a second that I had covid IN GENERAL when all I saw was blur when I put contacts in... Not caused from the contacts themselves. But it seemed like they were making fun of a customer which is totally unprofessional and bizarre. Different reps keep telling me a reorder request has been put through but I still haven't received a confirmation email after two weeks. I've called and emailed probably over ten times. Never ordering from them again. Super disappointed and additionally feel bullied.

Yes, their prices are usually significantly lower but it's not worth it. I had been buying from them for about 4 years now and last year their service became abysmal. Last year, the trial pair I got at the eye doctor's were a perfect fit. When I used the ones I got from WebEyeCare, they felt stronger and made me feel lightheaded. I triple checked to make sure it was the right prescription, it was. I was stuck with them though. The whole year I dealt with constant headaches. This year, the first pair I opened, the right lens had a hole in them. I tried getting in contact with someone through email, never heard back. After managing to get someone through phone, I asked if I could send my box back to check for defectiveness and either get another box or money back. The best the guy did was just send me two extra pairs of the left. 3 months later, now the right lens I just opened had a black speck in it and can't use it. As soon as I put it in, my eyes burn. I don't know what is up with these lenses. Makes me wonder if they're cheap quality or not. It's been a waste of time and money, their return policy is terrible. Spend a little more and on a company that has good return policies.