West & WillowReviews of westandwillow.com

I placed an order at the very beginning of October spending around $110. I have not received a order confirmation or tracking status while the money was taken out of my account. I have emailed them twice about the situation and still have not heard nothing. Thank you for reaching out, all the emails just came through. I am excited to see what they look like!

We ordered two more prints of our animals to complete our set of 4. These prints came all bent! It looks horrible. Very disappointed.

I placed my order. Ten days had passed without receiving confirmation of shipping/tracking. I checked the status of my order and it showed my order as being canceled which poses an issue given I never canceled my order nor received a refund.

Tried to cancel order. No way to call- no response on contact center on website.

Website said I would get 15% discount and also a free mug. I put in promo code that you gave me and it did work.

The order experience was fine. However, I realized that I made a mistake with my initial order and reached out to West & Willow almost immediately after placing the order to cancel. According to their website, you must cancel an order within 12 hours, which I absolutely did. They don’t have a customer support phone number so I requested the cancellation through their customer support email address. After not receiving any response to my cancellation request for 24 hours, I sent them follow up emails every day for the following week. I still have had no response from their customer support team. My card has been charged for the order and I have subsequently reached out to my credit card company to dispute the charge since I can’t get anyone from West & Willow to respond. My credit card company has issued a credit for the full purchase amount back to card and I have sent them all email communications to back up my claim. I can’t comment on the quality of their products, but the “customer service” is non-existent. If I could give you one suggestion it would be this, take your business elsewhere. There are other companies who produce similar products I’m sure. Maybe another company will be able to provide support to their customers. (Update) A day after writing this review, a customer support team member from West & Willow responded to this review and sent me an email to confirm cancellation, issue a full refund, and apologize for the issue. While I appreciate the follow up, it’s sad that instead of responding to one of the five emails I sent to them over a weeks time regarding this issue, it took me writing a negative review about their company to see results. I’m not a person who typically writes reviews, good or bad, but in this instance, I’m glad I did. In their email response, they stated that they’ll look into the communication issue. I hope that this is true and that they’ll take better care of their future customers.

Looks nothing like the photo and is not hand painted.

I got the wrong picture delivered. Had two dogs and got delivered cat. I was supposed to get this before a birthday but it doesn't seem like that will happen. Also, I don't have the best pictures of the dogs but they made one of my dogs look really inbred, his eyes are really wonky. But I guess that's my fault.