Katie
So cute!
Fast delivery and it came out so cute
Reply from West & WillowJan 12, 2026
Hello Katie, Thank you so much! 😊 We’re thrilled you loved how cute it turned out and that it arrived quickly. Hope to see you again soon! 💕

Great
Based on 18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Katie
Fast delivery and it came out so cute
Reply from West & WillowJan 12, 2026
Hello Katie, Thank you so much! 😊 We’re thrilled you loved how cute it turned out and that it arrived quickly. Hope to see you again soon! 💕
Haley B.
It was perfect :)
Reply from West & WillowJan 12, 2026
Hello Haley, Thank you so much! We’re so happy to hear it was perfect 😊
Maddie J.
you handled my neclese with care and wrapped it in stead of hust throwing it in there and sending it.
Reply from West & WillowJan 12, 2026
Hello Maddie, Thank you so much for sharing! We’re glad you noticed the care we put into packaging and that your necklace arrived beautifully wrapped. We truly appreciate your kind words! 😊
Lauren P.
This is our second portrait from West and Willow and it looks amazing! Such a sweet way to incorporate our pets in the art in our home. Thank you!
Reply from West & WillowJan 12, 2026
Hello Lauren, Thank you so much for coming back to us! We’re thrilled to hear you love your second portrait and that it’s such a special way to showcase your pets at home. We truly appreciate you! 💛
Jessica C.
Our sweet Molly crossed the rainbow bridge just after New Year’s Day. When we came home our “Molly” was at the door. There is never a day without her, now Each day we get to see her sweet face.
Reply from West & WillowJan 12, 2026
Hello Jessica, Thank you so much for sharing this with us. We’re truly honored to help keep sweet Molly’s memory close and are so glad her portrait brings you comfort each day. Sending you our heartfelt thoughts. 💛
JEAN
Great portrait of my 12 yo retriever and love sage background
Reply from West & WillowJan 12, 2026
Hello Jean, Thank you so much! We’re thrilled you loved the portrait and the sage background—what a special way to celebrate your retriever. 💛
Sabrina
I recently ordered a custom pet portrait from West & Willow as a gift for my dear friend who had lost her beloved cat. From the moment I uploaded the photo, the process was seamless, and the team's communication was outstanding – they kept me updated every step of the way and were incredibly responsive to my questions. When the portrait arrived, we were both blown away. The attention to detail in capturing her cat's unique features and personality was remarkable – it truly looks like a hand-illustrated masterpiece, with every whisker and expression perfectly rendered in their modern, minimalist style. The quality of the print and framing exceeded my expectations; it's gallery-worthy and now hangs proudly in her home as a beautiful, unique memory of her furry companion. Both my friend and I absolutely love it – it's brought so much comfort during a tough time. The customer service throughout was exceptional, going above and beyond to ensure everything was perfect. Thank you, West & Willow, for creating such a meaningful piece. I can't recommend you highly enough!
Reply from West & WillowJan 12, 2026
Hello Sabrina, Thank you so much for this heartfelt review. We’re truly honored to have created something so meaningful for your friend, and we’re glad it brought comfort during a difficult time. We really appreciate your kind words and recommendation. 💛
Home for the H.
Well loved Christmas gift!
Reply from West & WillowJan 9, 2026
Hello, Thank you so much! We’re so happy to hear it was a well-loved Christmas gift. 🎄💛