West & WillowReviews of westandwillow.com

Site was a little difficult to navigate. Not a fan of tip request.

The deal said I get free shipping over a order over $100 dollars, as i got to the shipping screen i was not given free shipping charging me $23 dollars on shipping

Why are you asking me to write a review on an item that hasn’t even been created or shipped or anything???

Love the portrait. So cute! I bought another for a friend. Only reason it wasn’t 5 stars is because I purchased the 2 Pet Portrait and mug, and on the mug they only put one of my dogs on it….and I haven’t gotten my digital image emailed yet either when they said it would’ve been emailed days ago. Still waiting for a response from them…update. Only after reading their review I got a response, they asked for a photo of my mug to try and rectify, I send them a pic, don’t hear back, only after I emailed them 5 more times they reply back with, oh sorry but we can only put one dog on the mug at this time sorry for that and that was it. No trying to rectify it, even after I tell them I wouldn’t have bought it had that been the case, they didn’t even ask me before the mug was made which dog I would like on it, the customer service thing to do would be to refund me or send me another mug with the other dog on it, or offer me the digital image for free, nope, nothing from them. Pretty disappointing considering I did purchase another photo and mug from them too shortly after my original purchase, had I known their customer service was so bad I probably would’ve gotten my photos elsewhere. Very disappointed.

Ordering process was easy, but I'm not pleased with the final product. The image does not provide a good visual representation of my pets. Disappointing and not something I am excited to put in my house.

I clicked that I wanted a digital download. Then I go to the home page and see you get a free digital download on a purchase through 11/20. My order date is today, 11/17 and I was charged for the digital download. I feel as though the check out process was deceitful in just getting you to add and pay for things that I thought I was already getting. It was very disappointing.

The pictures I uploaded is not what’s on the cup. I wanted his full body but all I have is the head shot. Also the size of the font for his name is much smaller then expected.

The picture I ordered is a gift for my daughter. I received it and noticed the neck on the dog is not proportionate to his body. I sent an email a few days ago asking if they can redo it and showing the area that doesn’t look right. To date, I have not received a response. This is a gift and needs to accurately show how the dog looks. I’ve had friends order and know the quality can be good. I would appreciate someone responding to my inquiry.