West & WillowReviews of westandwillow.com

Pet Stores
New York

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4.1

Great

Based on 18,273 reviews

West & Willow4.1

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Folks Told: 2026

West & Willow reviews

Showing 1,266 reviews with 4 stars · Clear filters

Tracy D.
Nov 10, 2022
Easy navigation
Easy navigation
Reply from West & WillowNov 12, 2022
Hi Tracy, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
Sue B.
Nov 9, 2022
Fairly easy site to use
Fairly easy site to use Would have liked to see a sample of the finished product
Reply from West & WillowNov 11, 2022
Hi Sue, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Laura
Nov 8, 2022
It is a little pricey.
It is a little pricey.
Reply from West & WillowNov 11, 2022
Hi Laura, Thank you for joining the West & Willow family
Victor Dos santos S.
Nov 7, 2022
Bien a la hora de la compra pero hay…
Bien a la hora de la compra pero hay zonas que es complicado y no deja utilizar el traductor lo que dificulta la compra.
Reply from West & WillowNov 10, 2022
Hi Victor, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
Sharon M.
Nov 7, 2022
this is such a great way to honor and…
this is such a great way to honor and enjoy our pets. i know my friend will enjoy this gift so much.
Reply from West & WillowNov 10, 2022
Hi Sharon, Wow! Reading such a great review really validates the effort we put into making a product our customers love ❤️
Judyth M.
Nov 7, 2022
Customer service outstanding
I had ordered a pet picture and realized the next day that it wasn’t going to work. I immediately received word that the order would be cancelled and my account would be credited. I was so relieved and appreciative. Great service and I would recommend this company highly.
Reply from West & WillowNov 10, 2022
Hi Judyth, Thank you so much for the kind words! Reading this totally made our day. 😊
Michelle H.
Nov 7, 2022
I bought a digital print in my original…
I bought a digital print in my original selection. After I checked out, I was offered a special offer for a digital print, making me believe the one in my order did not go through. I thought I paid for it twice. After sending in my feedback, the service department emailed letting me know that I was only charged once. Impressed by the speedy response.
Reply from West & WillowNov 8, 2022
Hi Michelle, We are very sorry for the confusion. Upon checking, you were only charged once. Please check your email for an email about this.
Yuliia T.
Nov 6, 2022
Customer service is average
My dog’s portrait was impeccable! However, the Customer service is average! It is taking ages to get a response!
Reply from West & WillowNov 8, 2022
Hello Yuliia, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.

West & WillowReviews of westandwillow.com

Rating breakdown

What customers rate

About West & Willow

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West & WillowReviews of westandwillow.com

Rating breakdown

What customers rate

West & Willow reviews

Easy navigation

Fairly easy site to use

It is a little pricey.

Bien a la hora de la compra pero hay…

this is such a great way to honor and…

Customer service outstanding

I bought a digital print in my original…

Customer service is average

About West & Willow

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Easy navigation

Fairly easy site to use

It is a little pricey.

Bien a la hora de la compra pero hay…

this is such a great way to honor and…

Customer service outstanding

I bought a digital print in my original…

Customer service is average