Average
Based on 653 reviews
WeVideo3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WeVideo is a powerful, easy-to-use, cloud-based collaborative video creation platform. With over 30 million accounts created to date, WeVideo is the first choice of businesses, consumers, educators, and students, as well as being the video backbone for many third-party media solutions. WeVideo can be accessed from any computer or device: at school, home, work or on the go. Users can easily capture, edit, view and share videos with secure storage of their content in the cloud.Grow your businessEngage your studentsShare your storySee plans & pricing
WeVideo (wevideo.com) has 653 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 106 reviews with 1 star · Clear filters
Lucy
Scam. I paid $70, I wish I was warned about being charged a full year when monthly pricing was displayed.
Reply from WeVideoJul 27, 2022
Hi Lucy, I have converted your account from annual to monthly and issued a partial refund to reflect this. I sent you an email with the confirmation and receipt. If you have any questions, please let us know at [email protected].
Ella P.
It kept telling me i had premium content in my video even though i didnt and i couldnt export and download
Reply from WeVideoJul 11, 2022
Hi Ella, We would be happy to look into this for you. Can you please contact us at [email protected]?
Miguel M.
You canceled my subscription before it ended.
Reply from WeVideoJul 26, 2022
Hi Miguel, I apologize for any inconvenience. I took a look into your account, and I can see that we were able to get your account up and running again. If you have any more questions, please let us know at [email protected].
AvF
I paid for a subscription. But when I tried to log in again, my credentials weren't recognized. I hit reset password and no password reset email never was sent. I had to go on the landing page to find out how to contact support. They reset the password. But when I had to switch computers because 3 seconds of audio would load, my credentials aren't being accepted again. I have lost about 4 hours of productive time on a time sensitive project just trying to get into the platform
Reply from WeVideoJul 7, 2022
Hi AnnaMarrie, We apologize for any inconvenience. Your account should now be up and running correctly. Please let us know if the issue persists at [email protected].
Sannithi B.
after the payment the quality of video uploaded got degraded. there is no way to talk to support.
Reply from WeVideoJul 5, 2022
Hi Sannithi, Image quality is reduced in the payback window of the editor to improve playback quality. If you have any questions or need any help, please don't hesitate to contact us at [email protected].
Anonymous
Well, for starters if you get the free one you can only make a five minute video every month. So that is just the most stupid the EVER!!!!
Reply from WeVideoJun 20, 2022
Hi Zayd, The free plan does come with 5 minutes of publishing time each month, and this amount resets each month based on the day you signed up. You can learn more about what each plan comes with here: https://www.wevideo.com/plans. If you have any questions, please don't hesitate to contact us at [email protected]
ELI
I paid $15 for one of the packages but the only noticeable difference was the wevideo watermark was gone, not to mention how laggy and slow the editing software is. I paid $15 and expected more.
Reply from WeVideoJun 6, 2022
Hi Eli, I would recommend navigating to chrome://settings/clearBrowserData, selecting "Cached images and files", then clicking "Clear data" to clear the cache on your browser. Please also check to ensure your browser is up to date. If the issue persists after these troubleshooting steps, please contact us at [email protected].
CS
After using this app for years I'm gone as they make it difficult to stay on your current plan, you have to upgrade to one that's double the price. The customer service is poor also. You have cost us and the lost earnings need to be recovered, you cant just take people money for a sub par app and service
Reply from WeVideoMay 31, 2022
Good afternoon, I am sorry you are experiencing issues with our application. If you have any questions or need any assistance, please get in touch with us at [email protected].
