WhimstayReviews of whimstay.com

Reply from WhimstayFeb 9, 2024

We're so glad to hear that your questions and corrections were handled quickly and kindly! At Whimstay, we strive to provide efficient and friendly service to ensure all your needs are met promptly. Your positive feedback is greatly appreciated and motivates us to continue delivering excellent customer support. Thank you for choosing Whimstay, and we look forward to assisting you again in the future!

Reply from WhimstayFeb 9, 2024

We're absolutely delighted to hear about your amazing customer service experience with us! Helping you find the perfect cabin for your upcoming wedding was our pleasure, and we're thrilled to have been a part of your special occasion planning. Your enthusiasm and appreciation truly mean a lot to us. Thank you for choosing Whimstay for such an important event in your life. We wish you all the best for your wedding and hope your stay in the cabin adds to the joy of your celebration. Looking forward to assisting you in the future with the same level of service and care!

Reply from WhimstayJan 22, 2024

We're so pleased to hear about your fantastic experience with our customer service! It's great to know that Elizabeth from our Traveler Advocacy Team was able to efficiently accommodate your scheduling change without the hassle of canceling and rebooking. Our team is dedicated to making your travel arrangements as seamless as possible, even when unexpected changes arise. Thank you for acknowledging the efforts of our team and for sharing your positive experience. We're here to ensure that each trip you book with Whimstay is as smooth and enjoyable as possible. We look forward to serving you again in the future with the same level of fantastic service!

Reply from WhimstayJan 15, 2024

We're delighted to hear that you received a prompt response to your request! At Whimstay, we understand the importance of timely communication, and we strive to ensure every interaction with our guests is efficient and helpful. Thank you for acknowledging our team's effort. We're here to assist you whenever you need us and look forward to serving you again in the future.

Reply from WhimstayJan 11, 2024

Whimstay appreciates the feedback regarding the recent booking experience. It's acknowledged that there were complications with the rental, but it's heartening to hear that working with the Whimstay Advocacy Team led to a satisfactory resolution. The team's dedication to providing helpful and patient service is a cornerstone of Whimstay's commitment to customer satisfaction. It's reassuring to know that the issue was resolved in a manner that made everyone happy, and that the efforts of the advocacy team were appreciated. Whimstay is always striving to ensure a smooth and enjoyable experience for all guests and values the opportunity to assist and resolve any challenges that may arise. Thank you for choosing Whimstay, and the team looks forward to serving your future travel needs.

Reply from WhimstayJan 5, 2024

Thank you for taking the time to share such a wonderful review of your booking experience and stay in Santa Fe with Whimstay! We're thrilled to hear that your booking process was seamless and that our customer service team was able to enhance your experience both before and during your stay. It sounds like the property was a perfect match for you and your family, providing those magical sunrise and sunset views and the added delight of a playground for the kids. We're so pleased that the cleanliness and comfort of the house met your expectations and contributed to your memorable NYE weekend. Your feedback about returning to the same property and using Whimstay for future family vacations is the highest compliment we could receive. We look forward to assisting you in creating more beautiful memories during your future travels to Santa Fe and other destinations!

Reply from WhimstayJan 5, 2024

Thank you for sharing your experience with us. We're truly sorry to hear about the circumstances that prevented your trip, but we're delighted to know that Chris was able to assist you effectively and resolve the conflict to your satisfaction. At Whimstay, we understand how unpredictable life can be, and we strive to support our customers through such challenges, especially when it comes to matters as sensitive as a family member's illness. It's heartening to hear that our efforts made a positive difference and that you received the refund promptly. We're thrilled to have earned your trust and support, and we look forward to welcoming you back for a future stay in one of our beautiful cabins. We're here to ensure that your next experience with us is as smooth and enjoyable as possible. Thank you for choosing Whimstay, and for being such a valued part of our community. We can't wait to help you plan your next getaway!

Reply from WhimstayDec 20, 2023

Dear Cheryl, We are genuinely sorry to hear about your recent experience with Whimstay, and we understand your disappointment and frustration regarding the cancellation of your New Year's Eve weekend booking. We want to clarify that the issue with your booking arose due to a pricing discrepancy in our system, which was a technical error outside of our immediate control. We acknowledge that you had confirmed the price over a call with our team member, Elizabeth, before proceeding with your booking. This incident points to a need for us to improve our system's accuracy and ensure such errors are avoided in the future. In terms of the assistance offered, we understand that our options did not meet your expectations. We aimed to provide immediate solutions within our capacity, but regrettably, these were not sufficient in your case. We are continuously working on enhancing our communication and response strategies to better support our guests in similar situations. Regarding the conflicting information from Heavenly Host, we are taking steps to address and rectify these communication gaps between our team and our property partners to prevent such occurrences. We take your feedback seriously, and it is crucial in helping us improve our service. While we regret that this incident has affected your view of our business ethics, we hope you understand that our intent is always to provide the best possible service to our guests. Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused and hope to have the opportunity to restore your confidence in our service in the future.