Reply from Wiggins HairJan 6, 2023
Hi, dear.
This is Mary from Wiggins Hair, and I just checked your order again by the infos you provided. Noticed your order was placed on July 2021. We also checked all our email records, it seems you never contacted us to feedback your problems.
Firstly, for the tangle and shed problem, it is suggest that you contact our after sale commissioner, we have professional after sale group, you could show us the wig status and we will try our best to help you.
Secondly, for the wet hair density looks not as thicker as its dry, it is the normal phenomenon, just like our own head hair, while wet, it defo looks thinner. But you could check again after it air dry, or you could weigh the wig weight, then show us the data, we could check the density for you.
Normally, the service life of human hair is about one year, with proper care, maybe longer, maybe next time you could consult us about the professional suggestions about the hair care. And any questions about the product, pls feel free to contact us at once, we are always here to hep you~