Wigs.com – The Wig Experts™Reviews of wigs.com

Reply from Wigs.com – The Wig Experts™Apr 5, 2024

We understand your concern about privacy and discretion. While we cannot change the wording on your credit card statement, we can assure you that your privacy is important to us. We want to be clear when you are charged to state the company or site you are charged by. Thank you for your feedback.

Reply from Wigs.com – The Wig Experts™Mar 27, 2024

Hi Lynda, We apologize for the inconvenience caused by your recent purchases of Ivy. After reviewing your account, we noticed you returned two of the 3, and we refunded you for those we agreed were cold set. Therefore, we refunded you for the shipping today as well. We also left you a voicemail regarding your last one. We appreciate your patience and understanding and look forward to speaking with you. Sincerely, The Wig Experts

Reply from Wigs.com – The Wig Experts™Mar 15, 2024

We are so sorry to hear your purchase did not workout we would like to extend our help in selecting your best match by booking a free virtual consultation via zoom. I have linked this below. https://www.wigs.com/pages/virtual-consultation

Reply from Wigs.com – The Wig Experts™Mar 13, 2024

Hi Georgia, We apologize that we couldn't accept the Thrill Seeker back as a return. Items must be in original condition;, unfortunately,, we received this back with issues. We returned the item to you, and although the result of the return wasn't as you hoped, we would love the opportunity to assist you with finding an alternate style/color that works. We appreciate your feedback. Sincerely, The Wig Experts

Reply from Wigs.com – The Wig Experts™Jan 30, 2024

Dear Diana, We hope this message finds you well. First and foremost, we want to express my heartfelt gratitude for your continued trust and loyalty to our company, especially during your journey as a breast cancer survivor. Your satisfaction means a great deal to us, and we are genuinely sorry to hear about the disappointment you've experienced with your recent topper purchase. We understand how vital our Transformations- Top pieces by Raquel Welch are to you, and we want to assure you that your concerns are being taken seriously. Quality is paramount in our products, and any deviation from your expectations is something we genuinely regret. One of our representatives will contact you to address your concerns and find a resolution. We assure you that your feedback is invaluable, and we are committed to rectifying this situation to your satisfaction. Your trust is of utmost importance, and we want to ensure you continue to have positive experiences with our products. Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to resolving this swiftly. Best regards, The Wig Experts

Reply from Wigs.com – The Wig Experts™Jan 17, 2024

Hi Kelly, We apologize for not hearing back from you. We handle every call and email with urgency. One of our representatives will call you today to assist! Sincerely, The Wig Experts

Reply from Wigs.com – The Wig Experts™Jan 4, 2024

Hi Nancy, We're sorry to hear that the wig didn't fit as expected. To assist you in finding a better-fitting wig, we would like to extend the opportunity for you to book a free virtual consultation with one of our experts. They can provide personalized assistance to help you find a wig that suits your preferences and requirements. I've also unsubscribed you from emails as per your request. Below, you'll find the link for booking a virtual consultation:https://www.wigs.com/pages/virtual-consultation

Reply from Wigs.com – The Wig Experts™Dec 14, 2023

Hi Joyce, We are sorry that the color our consultant picked with you wasn't the right one. We are curious if you had a try-on consultation with her. Dana will contact you today so that we can further help you and make sure we get it right. Thank you for the feedback and for meeting with us! The Wig Experts