Bad
Based on 42 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jeep Parts & Jeep Wrangler Accessories for Aftermarket Mods & Off-Roading Performance Parts & More - WildRock4x4.com
Wildrock4x4 (wildrock4x4.com) has 42 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
Showing 35 reviews with 1 star · Clear filters
CHARLES H.
Is it possible to give 0 stars? I preordered in March. Emailed in April to ask for update. I was told "it's a preorder, 1.5-2 months. I emailed in early Jun, "2 months was May 30". was told, it's coming, we need to verify your phone number for delivery. Email used poor syntax, included, "don't worry". If it seems too good to be true, it is. Pretty sure WildRock 4x4 is in Phoenix, China not Az.
Patrick F.
Ordered mirrors on June 1st. I never received an estimated arrival date. I followed up 6/13 and they said they were back-ordered at the factory and would ship 6/20. 6/20 came and went with no word from them. When I followed up again they said the truck had an accident. They replied to my emails very quickly - until I asked for a refund. Now they will not return my emails or my money - and i do not have the mirrors. I should have researched the company. Spending 5 minutes would have alerted me that they are just a scam company. Who doesn't have a phone number? Next stop is the BBB.
CCanfield
I ordered jeep mirrors and they billed my paypal April 28, I finally emailed June 2nd and they sent a tracking number later that day showing order was prepared to ship. Supposed to be here June 9th. Fingers crossed. Should NOT already bill me if they know item is out of stock and it will be over a month before it ships!
john H.
I ordered a rear wheel cover. Got confirmation of order. Never received tracking code, OR confirmation of shipment. 800 number disconnected. Email bounced. called direct left left several messages, none returned. It as been a month and no response. I have filed a complaint with the credit card people. THIS IS NOT A COMPANY TO DO BUSINESS WITH, AVOID AT ALL COST
Amy F.
Wildrock4x4 is a scam company! I ordered a jeep grill as a Christmas gift for my husband. He decided he wanted a different one. I contacted Wildrock to return it. All their email responses seem computer generated. I have asked repeatedly for their phone number. And proper return address. I returned the item to the address on the box, and after many emails, they finally said, you sent it, to the wrong address, sorry. I have since seen they have an F rating with the BBB, I will never do business with them again!! What kind of business doesnt provide a proper phone number!!
Reply from Wildrock4x4Feb 25, 2020
Hi Thank you for your review and sorry for the trouble. We already have explained after you returned our item to a address that we don't know, also you can't send us details about that address. First of all, when you first time contacted us to want to return, we already replied you that we need pictures to confirm the status of the product and packaging. But even though we sent you many emails, we still didn't get your reply. Maybe our all email was in your spam? But after a few days, you told us that you have returned to an address, you said that the address is the address on our label, but when you provide the tracking information, it shows that the package arrived in another city. Not the city where we started shipping. That's why we rejected the refund. I think that any seller needs a picture to confirm the status before accepting the return. If the return is damaged on the way, then you do not have to bear any responsibility. But you refused our request and returned the goods without authorization. We never saw your return from the beginning to the end, and we were also very troubled. But we are still sorry for all this, and thank you for your support again.
Joe C.
Fraudulent company. Sent me a defective (or knock off?) Jeep JK front grill which was not made properly, unable to install. This is one of the easiest possible installs, literally snapping in a grill, similar to the skill needed to snap in a Lego. Company refused to admit fault, despite after further research where I identified similar complaints. Finally got them to send me a return shipping label, but it was addressed to another unsuspecting CUSTOMER!!!! I refused to send it to them, so they eventually provided a proper return shipping label. They have since received the package, sending me pictures of the box significantly damaged (they clearly did this) and continue to refuse to refund my money. So now, I do not have a grill and am out over $100. DO NOT USE THIS COMPANY. BBB investigation (appears they’ve already had a history of same) along with a charge back on my credit card.
Reply from Wildrock4x4Feb 25, 2020
Hi Sorry for the trouble. Because we can't check which is your order and who are you now, so we also not sure what you said. We also tried to find the problem you were talking about, but there have been no similar customers recently. Sorry, we will continue to find the person in charge and discuss the issue as soon as possible. Hope you can contact us again: support @ wildrock4x4.com We will try our best to resolve your question after receive your reply, thanks.
Jeremy M.
Absolutely horrible customer service, not only was my parts made incorrectly and color was wrong, they basically told me after sending pictures that they are sorry about the color and I had the part backwards. So I took some pictures of the part orientated they way they said and the part was even more misaligned. They also didn’t address the fact that the part was to wide and wouldn’t fit anyway.
Reply from Wildrock4x4Feb 25, 2020
Hi Sorry for the trouble. We tried to find your order by your name and found it. About the color problem, we already talked to you that colors may vary due to different computer screens, but we support refunds for any orders that like this. If you are still not satisfied with the refund, you can continue to negotiate with us and give us suggestions. Thanks.
Sam
Ordered a headlight bracket for my jeep wrangler JL (2018) two weeks ago. After purchasing the bracket Wildrock sent me and email letting em know I would receive an email and a text once the brackets were sent out. I never received an email or text. A week later I emailed Wildrock, no response, emailed them again, no response. They have no number attached to their website so you can't call in. There was a number attached to the charge on my credit card, called them and the number doesn't exist. I've filed a dispute and will never purchase a thing from these guys.
