Windy City Cigars Reviews | Read Customer Reviews of windycitycigars.com

Windy City Cigars Reviews | Read Customer Reviews of windycitycigars.com

Windy City Cigars reviews

Showing 241 reviews with 5 stars · Clear filters

Clay C.
Nov 19, 2025
Fast and fresh
Tobacco is of top quality, and fresh. Delivery was very quick. The price, including shipping, is on par with my local smoke shop...but I cannot find the superior tobacco that is sold here. I can recommend shopping with this company.
Reply from Windy City CigarsDec 10, 2025
Thank you so much for your thoughtful review! We’re glad to hear you were pleased with the freshness and quality of the tobacco, as well as the quick delivery. We work hard to keep our pricing competitive, so it’s great to know it matches your local shop while offering options you can’t find elsewhere. We truly appreciate your recommendation and look forward to serving you again soon!
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Tina B.
Nov 19, 2025
Quick service...
Quick service... Shipping sucks,but that's with everything and not their fault.. I've ordered few times from here,and will again...
Reply from Windy City CigarsDec 10, 2025
Thank you for your honest feedback and for being a returning customer — we truly appreciate it! We’re glad to hear you’re happy with our quick service. We understand the frustrations with shipping delays, and while it’s often out of our hands, we’re always working to keep the process as smooth and reliable as possible. Thanks again for your continued support. We look forward to serving you on your next order!
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david L.
Nov 14, 2025
I've been ordering from this company…
I've been ordering from this company for at least 10 yrs. I've never had 1 problem with them. Yes, it would take at least a week and half to get my order, sometimes a little longer. But you must understand that I was living in Alaska. Now that I live in the lower 48's, I get my order within 4 days. They are promt, profesional and honest. Absolutely love my product. One thing that I do miss, when I first started ordering through them, is that they would always send a free disposable lighter in the box. But I understand that's an added expense and for Alaska, it's illegal to send anything flammable through the mail..... also, I wish the would sell "Top" rolling papers buy the box. Other than that, I'll continue to make my purchases through this company! My hats off, thank you "Windy City Cigars"!!!
Reply from Windy City CigarsDec 10, 2025
Thank you so much for being a loyal customer for over 10 years — that truly means a lot to us! We’re glad to hear your orders have always arrived safely, and that the delivery time has improved since your move from Alaska to the lower 48. We appreciate your kind words about our team and products. We also remember the lighter days — and you’re right, shipping regulations and rising costs made it difficult to continue, especially to Alaska. Your feedback about offering “Top” rolling papers by the box is appreciated, and we’ll make sure it’s passed along to the team. Thank you again for your long-time support and trust in Windy City Cigars. We’re grateful to have customers like you!
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Franklin C.
Nov 13, 2025
good tobacco at decent prices
good tobacco at decent prices. shipping is within estimates.
Reply from Windy City CigarsDec 10, 2025
Thank you for your review! We're glad to hear you’re enjoying the quality of the tobacco and that shipping has been within the expected timeframe. We appreciate your business and look forward to serving you again!
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marsha W.
Nov 12, 2025
love your selection of tubes and tobacco
love your selection of tubes and tobacco
Reply from Windy City CigarsDec 10, 2025
Thank you so much! We’re glad to hear you’re enjoying our selection of tubes and tobacco. We appreciate your support and look forward to serving you again soon!
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Julie S.
Nov 11, 2025
Windy City is the BEST!
Windy City always ships very fast and the items are always packaged with care. Their customer service is A+++!
Reply from Windy City CigarsDec 10, 2025
Thank you so much for the wonderful feedback! We’re thrilled to hear that your orders arrive quickly and well-packaged, and it means a lot to know our customer service stands out to you. We truly appreciate your support and look forward to serving you again!
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Nabil A.
Nov 10, 2025
I got what I expected in timely manner…
I got what I expected in timely manner and good quality for the money paid.
Reply from Windy City CigarsDec 10, 2025
Thank you for your review! We’re glad to hear your order arrived on time and met your expectations in both quality and value. We appreciate your business and hope to serve you again soon!
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Geri K.
Nov 10, 2025
Very professional!
Very professional!
Reply from Windy City CigarsDec 10, 2025
Thank you for your kind words! We’re glad to hear you had a professional experience with us. We appreciate your support and look forward to serving you again!
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