WingspanReviews of wingspan.app

Reply from WingspanOct 29, 2025

We're very sorry for the frustrating experience with a merchant hold placed on your debit card. These holds typically fall off in a few business days but aren't controlled by our team. If that hold is still on your account, please reach back out.

Reply from WingspanOct 23, 2025

We're sorry to hear about your experience and have reached out directly to get more information so we can resolve this immediately. We are committed to ensuring our freelancers' payments are delivered accurately and on time.

Reply from WingspanDec 4, 2025

We've reached out directly to help you with this issue, please let us know if this hasn't been resolved. We want to make sure you're all set! Tax Withholdings is an opt-in feature that is entirely optional, designed to help contractors set aside funds for their taxes.

Reply from WingspanJun 10, 2025

We are very sorry to hear about your frustrating experience. We take your feedback seriously and want to do everything we can to help. We previously reached out to you on Trustpilot to get a few more details about the issues you described, but we haven’t heard back. We are committed to ensuring all our users have a seamless experience, and we are concerned about the problems you've encountered. To clarify our policies, we do not hold funds unless we are explicitly required to do so by law. We are dedicated to delivering payments on time and providing clear communication to our users. It's important to us that we resolve this for you. Could you please follow up with us directly via private message on Trustpilot or by contacting our support team? If you could provide your account information or any specific payment details, it would allow us to investigate this matter thoroughly. We look forward to hearing from you and turning your experience around.

Reply from WingspanApr 30, 2025

Thank you for sharing your feedback. We understand your frustration regarding the delay in receiving your payment after an issue with the bank account details provided. Waiting for funds is stressful, and we want to clarify the situation from our perspective. Our support team engaged with you extensively. Your request was handled within one primary support ticket, supplemented by 4 logged call requests to ensure all communication was tracked. When you asked to speak with an agent, the first human response occurred within approximately 26 minutes. Across multiple team members and several days, our team sent over 15 detailed messages attempting to explain the process and provide updates. We aim to provide thorough and responsive assistance. Key Clarifications: 1. Account Information: Wingspan prioritizes security; users directly input and manage their own bank account details in their secure profile. We do not enter or modify this information. The initial payment attempt used the account details as you entered them in your profile, which unfortunately contained a typo. We are glad you were able to update it with the correct information for future payments. 2. Bank Rejection and Fund Return Timeline: When a bank rejects a payout due to incorrect information, such as the typo you entered, the rejection itself might be quick. However, the process for the funds to be returned back through the Automated Clearing House (ACH) network to our system is subject to standard banking timelines, typically requiring 2-5 business days (excluding weekends). This return period is outside Wingspan's direct control. 3. "Returned" Email Clarification: This email signifies the start of the bank's return process, not its completion. Your feedback is valuable, and we are reviewing this wording to improve clarity. 4. Payment Retry: Our system is designed to automatically re-issue the payment to your updated, correct bank account. However, this can only happen after the funds have fully completed the return journey through the banking system and are credited back to us, following the standard ACH return timeline. Please be assured that Wingspan is not holding your funds or delaying payment unnecessarily. The current wait time is due to the standard banking protocols for returning funds after a rejection caused by the account information typo you provided. As demonstrated by our multiple interactions and detailed responses, we provided thorough explanations throughout our support engagement. We are actively monitoring the return process and are committed to ensuring your payment is processed to your correct account as soon as the funds are officially received back by our system. We appreciate your patience as this banking process completes. Sincerely, The Wingspan Team

Reply from WingspanApr 25, 2025

Hi Lorrie, Thank you for sharing your feedback. We sincerely regret the frustrating experience you had with your recent instant payout and understand your feelings. We reviewed your support interaction from April 24th to understand what happened with that specific payment. We saw the issue began when your bank first rejected the instant payout. You contacted us shortly after, and our support team provided an initial human response within 21 minutes to assist. When a bank rejects an instant payout – a decision made solely by the bank and entirely outside of Wingspan's control – our system automatically makes several more attempts (four attempts in total in this case) to rule out temporary network issues. Our records confirm that your bank continued to reject these subsequent attempts. Because the instant payout could not be completed due to these external bank rejections, our system automatically sent the payment via standard ACH deposit, ensuring you received your funds the next business day. Throughout this process that evening, three different Wingspan team members worked diligently to investigate, provide explanations, and assist you. Regarding the instant payout fee from this incident, we understand why you asked. While the fee typically applies when the service is initiated, in cases like this where multiple attempts fail due to bank rejection, we always refund this fee as standard practice. We will certainly ensure this refund is processed for you. We also acknowledge your comments about the previous overpayment recovery mentioned in your review. The agreement governing your payments does include provisions for correcting payment errors, which covers the recovery of funds disbursed mistakenly. We know payment issues are stressful, and we sincerely apologize for the frustration. We value your business and regret this experience didn't meet your expectations or ours.

Reply from WingspanApr 25, 2025

We're sorry to hear about your frustration with payment timing and instant payouts. We understand prompt payments and clear communication are vital. We attempted to reach out for specific details (like invoice numbers) needed to investigate your concerns, but unfortunately, we didn't receive a response. Please know, we always refund the instant payout fee if the instant transfer doesn't complete successfully. To help resolve this, we encourage you to contact our support team or reply to our previous outreach with the necessary payment details so we can properly investigate.

Reply from WingspanApr 28, 2025

Dear Thomas, We are truly sorry to hear about the extremely frustrating experience you had receiving your payment between April 11th and April 17th. Reviewing our detailed support logs from that week, we see a complex situation that involved significant interaction. You contacted our support channels via phone or chat 10 times during this period. Our support team actively engaged with you across these conversations, providing over 15 direct responses and updates to troubleshoot the issue. We aimed to be responsive, with many replies sent within minutes. Multiple team members collaborated behind the scenes to find a resolution. The core difficulty stemmed from repeated failures of the instant payout attempts directed to the debit cards you had on file. It's important to clarify that when we initiate an instant payout, the rejection message comes from the receiving bank linked to the debit card. These rejections can occur for various reasons determined by the bank (such as their own limits on the frequency or dollar amount of instant transfers received within a certain period) – these are factors outside of Wingspan's direct control, and banks typically do not provide us with specific rejection details. Our system is designed to automatically retry failed instant payouts multiple times to account for temporary network issues. When these continued to fail across the different cards provided, the process required shifting to a standard payout method. Our team guided you through updating your payout preferences and explained the steps needed to ensure the payment could be processed successfully. We acknowledge this troubleshooting process took several days and involved multiple steps, which understandably added to your frustration. We can confirm that after you updated your payout method settings on April 17th, the payment was successfully processed and deposited into your Wingspan Wallet account that same day. We sincerely apologize that this process was not as smooth or swift as desired and deeply regret the distress it caused. Sincerely, The Wingspan Team