E. M.
EVERYONE GETS 19.43 (WISEY ARE UNETHICAL & PREDATORY)
I saw an ad stating that “hypersexuality isn’t cheating” which is ridiculous because what science based app would conflate a symptom with an action. As someone who has a bipolar diagnosis and has verified hypersexuality, this was the FIRST red flag that WISEY is a predatory app. A quick google said that EVERYONE RECEIVES a score of 19.43 on their initial test. SO as someone with an ADHD diagnosis I plugged in all the wrong answers: I can concentrate easily, I can manage my life, I never lose things or get distracted. I don’t interrupt people. I finish everything I start. I got a 19.43. Go try it yourself! Hypersexuality is a symptom that can be related to surviving sexual trauma. And WISEY uses PREDATORY advertising in selling an app that’s not only hard to cancel the subscription, but utilities neurotypical organisation skills & makes wild facetious “projection claims” with graphs about how they’re going to get you “the life you want” if you sign up - making it not just NON-functional for ADHD users, but trapping them in a subscription for long due to the several hoops cancellation requires, and adding the element of shame for being ensnared in WISEY’s unethical marketing trap.
Reply from WiseyAug 15, 2024
Dear Valued Customer! Thank you for sharing your feedback, and we sincerely apologize for the distress and frustration you've experienced with our platform. Your concerns are deeply important to us, and I want to address them with the seriousness they deserve. We are so sorry that you've had this experience. This is not the level of service we want to give. We never intend to trivialize or misuse mental health terminology, and we deeply regret that our advertising came across as predatory or misleading. Regarding your experience with our assessment tool and subscription process, we apologize for the issues you’ve encountered. Your point about receiving the same score regardless of the input is concerning, and this will be reviewed by our team. Additionally, the cancellation process should be straightforward, and we regret that it has caused you undue frustration. We appreciate your willingness to bring these issues to our attention, and we are committed to making the necessary changes to better serve our community. We will review our advertising practices, assessment tools, and subscription management processes to ensure that they are fair, transparent, and supportive of our users’ needs. Thank you again for your candid feedback. We are here to listen, learn, and improve. If there is anything more we can do to address your concerns directly, please don’t hesitate to reach out at [email protected]. Have a wonderful day!