Average
Based on 704 reviews
Wisper Internet3.4Select a bar to see only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Wisper Internet, we know you want to stay connected - and that means you need internet that simply works.The problem is, most providers are a nightmare to deal with, leaving you feeling frustrated and powerless.We believe you deserve better. That’s why, for over 20 years, we’ve been building a different kind of internet - one people love enough to recommend to their neighbors.Here’s the Wisper Promise:1. We help you choose a plan that’s right for you.2. We get you connected and make sure it works.3. And we’re always here when you need us.So see if Wisper is available at your home today - so you can stop living an interrupted life and start connecting with a provider who cares
Wisper Internet (wisperisp.com) has 704 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 142 reviews with 1 star · Clear filters
Garin
We had a tech come out and try to figure out why we have such bad signal, he said tree's are in the way and there's nothing else that can be done. But we still have to pay $90 for poor service that isn't even close to what we was told it would be
Reply from Wisper InternetJul 20, 2021
Hi, our team will be chatting with you soon to see what is going on.
John
My service goes in out all the time and I pay for 3 services
Reply from Wisper InternetJul 20, 2021
Hi, John. Thanks for bringing this to our attention, support will be in contact with you.
Luke
All the service I have and use is my email to have my email adress @joplin.com and for years it was $5 and now it’s $10 a month ..... just for one email address.
Reply from Wisper InternetJul 19, 2021
Hi Luke! We're you aren't happy with the pricing. If you'd like to give us a call we'll see what we can do!
Kathleen and A.
I can’t begin to express how disappointed we’ve been with our service ever since Wisper bought out our previous provider, Pixius. We went five years with great service and then as quickly as we were notified of the change of owners, so went our good service. Our internet is constantly going out. We can’t watch anything or do anything on our devices. We pay nearly $100 for this service every month. We have lost two months of ability to use our Prime Video subscription because the internet service was blocking it. I have found little no answers from support. We are currently exploring other options for service.
Reply from Wisper InternetJul 19, 2021
Hi there! We're sorry that you haven't been satisified with your service! It looks like we have a service visit scheduled for you, hopefully that can help clear things up.
Marc
You never respond to my questions about my email. marcseale.com
Reply from Wisper InternetJul 19, 2021
Hi Marc! We apologize for the delay! From what I can see in the notes, the issues with your email server are outside of our control. Sorry about that!
Kevin
Still waiting on a response to my question about slow speed.
Reply from Wisper InternetJul 19, 2021
Hi Kevin! We apologize for the delay! I can see you have a ticket open with us and a visit scheduled for 7/21/2021, hopefully that will clear things up.
Retha
I received an email one week ago, on July 12th. It stated you would contact me within 24 hours…., Nothing happened so I sent another request to you. I did not even receive a response to the second email. I have still not received any contact from you. I sent the statement that I received regarding my email not functioning on my phone.
Reply from Wisper InternetJul 19, 2021
Hi Retha! We apologize that you haven't heard from us! I've forwarded your feedback to our customer experience leaders and they'll get back to you as soon as possible!
Dennis and K.
We were told that Wisper could provide us fast service. It was not fast enough for me to work from home most of the time. Updates were done during the day instead of when most people are not working from home. Wisper could not repair our service when it was down for most of the month of July 2020 and then billed us anyway. After calling they did reduce the fee. When our tower needed parts to be able to work, Wisper told us we were just going to have to wait for more than a week. My job was compromised and eventually terminated.
Reply from Wisper InternetJul 19, 2021
Hi Dennis! We're sorry that our service didn't meet your expectations. I've added a service ticket to your account and we'll take a look at those speeds!
