Wisper InternetReviews of wisperisp.com

So far, wisper bought taney net which I was with before hand. Had no reliability issues to speak of outside of weather conditions. Since wisper has taken over it has been very sub par service. I'm hoping things get better since this is pretty much my only option based on my geographical location.

Since wisper bought out easy net, the service is worse. There are more outages and nobody to call. With easy net, when there was an outage, they would send out an email telling about it and what they were doing. Easy net also had someone you could call about an outage. I pay for a higher speed service with wisper, but it is not any faster. Sometimes I feel it is worse than the slower speeds. A lot of buffering and down time since wisper took over. Not the best service, but not much alternatives where we live.

Whisper just acquired Taneynet, and it was always getting better. Then Patriot broadband got Taneynet, and I had established a good line of communication with the owner, and they started to notify customers through Email about outages and repairs. That’s what I asked for. Then Whisper got Taneynet, and I’m part of that group, and we were given a few letters about the merger, billing change, ect, and that was fine. Then we had an outage. I called in, and got to a recording. NOT COOL!! I left a message, and I’m sure it wasn’t just me out, and we got NO note about an outage, or a repair, or how long it would be out. Again, NOT COOL! Internet is a Utility! Just like water and electric, start performing like it!

We live in Hughesville, and we pay WAYYYY too much for the horrible connections we have here. My son who lives in Dallas comes to visit and has to stay with my parents in Kansas City so he can work while he’s visiting because the connection here is not strong enough for him. Unfortunately it’s a monopoly and there really is no other place to go for Internet so we are at the mercy of what is available. Until upgrades happen they should lower their prices significantly. If you’re truly concerned about customer service please take these reviews seriously and into consideration.

I live in a rural area. Daily, my internet goes offline. I started using your router because I was told it could be monitored better. It obviously has not helped. I keep being told upgrades are coming to our area when I call support. I will be looking for another internet provider if this does not happen soon.

Live rurally, and 10Mb was going down a lot, but got that problem fixed. Now waiting for the 400Mb system, and all we keep hearing is soon or next week makes me wonder how many problems going to have when it is implemented.

We’ve had Whisper for a while. Service was good at first. Since they have upgraded things and made changes it affected my connectivity. They said they would come out and adjust my satellite. They sent someone out twice to survey my roof (steep roof). Now it’s been a couple months and no one has come back to adjust the satellite. I am very disappointed and I believe I will have to change companies at this point since they have blown my off.

We spend many hours and days with outages, We have had several days where Internet was down due to backbone issues. No 24/7 support call after hours on an issue or on a weekend your screwed. Poorest support of any company that I have been with on this wifi network. They were going to upgrade the tower when the last company ran the wide area wifi. It is not just me, several folks who had your service I know have quit due to frequent outages. I myself am considering another provider.