Average
Based on 704 reviews
Wisper Internet3.4Select a bar to see only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Wisper Internet, we know you want to stay connected - and that means you need internet that simply works.The problem is, most providers are a nightmare to deal with, leaving you feeling frustrated and powerless.We believe you deserve better. That’s why, for over 20 years, we’ve been building a different kind of internet - one people love enough to recommend to their neighbors.Here’s the Wisper Promise:1. We help you choose a plan that’s right for you.2. We get you connected and make sure it works.3. And we’re always here when you need us.So see if Wisper is available at your home today - so you can stop living an interrupted life and start connecting with a provider who cares
Wisper Internet (wisperisp.com) has 704 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 91 reviews with 2 stars · Clear filters
Virginia H.
We only have 1-2 bars of internet. We were given a used router. We wish someone would come and upgrade our service.
Reply from Wisper InternetJul 19, 2021
Hi Virginia! We're sorry you haven't been satisfied with your Wisper service! We've opened a Support Ticket for you and we'll check it out.
CT
Our tower at Old Kinderhook in Camdenton MO has been oversubscribed and performance has dropped from 20ms at one time to now we're lucky to get 6ms consistently. Over this past (non-holiday) weekend our streaming buffered too many times to count. Tech Support confirms oversold condition and reports no capital commitment to upgrade at this time.
Reply from Wisper InternetJul 19, 2021
Hi CT! We're sorry to hear that you're service has been slow! We've opened a support ticket for you and we'll take a look.
Tim
Still having issues with my internet dropping off and on
Reply from Wisper InternetJul 19, 2021
Hi Tim! We're sorry you're still having trouble! I've updated your ticket and we'll check it out.
Anita J.
On Thursday, July 16th, I called about speed and connection issues. It was moved to a Tier 2 ticket with a call back within 24 hours. I still have not had a call back. The tower needs upgrading to handle its customers.
Reply from Wisper InternetJul 19, 2021
Hi Anita! We apologize that you didn't hear from us! We've updated your ticket and we'll be in touch!
Gregory
Horrible coverage in the McClellan area, south of Mt Vernon, IL Many many times where it simply won't work. Time of day ....only gets slightly better after 10pm Was promised 2 yrs ago that they were upgrading the tower, but still have serious lagging issues. I have little respect for companies that don't follow thru with what they say they'll do.
Reply from Wisper InternetJul 19, 2021
Hi Gregory! We're sorry that your service has been slow! We've added a support ticket for you and we'll take another look.
Dan
Although more reliable and faster than our previous ISP, we still experience semi-frequent outages and buffering in a time when connectivity is paramount to a functioning household. I work from home and there are times when I get nothing done because we have no connection or a bad connection. Just not adequate in this day and age.
Reply from Wisper InternetJul 19, 2021
Hi Dan! We're sorry that your service isn't meeting your needs! We've opened a new support ticket for you and we'll take another look.
Jenny
Service is great when it works but goes down nearly every day. Very frustrating that we have to continually call in to have equipment on roof reset or to be told that they are doing work on the tower, etc…so often. We have a tech out about once a month but the fixes are always temporary (goes down again same day). Service people are nice but it seems like we are in an area that simply can’t seem to sustain continuous service even though it seems we had much better service before recent “upgrades to the system” were made. We have been shown that we can get 50 mbps from the roof. It’s not clear what the issue is that causes us to lose service so often, just wish it would get fixed,
Reply from Wisper InternetJul 19, 2021
Hi Jenny! We're sorry that you continue to have these problems! We do still have a support ticket open for you and we'll continue looking for a solution.
customer
The problem is always the customer
Reply from Wisper InternetJul 19, 2021
Hi Tom! We're sorry you aren't satified with your experience! If you'd like to send us additional details, you can email [email protected].
