JoyReviews of withjoy.com

Registry is a scam. DO NOT USE THEIR IN SITE CASH FUNDS OR THEIR JOY STORE. Cash funds mysteriously have funds still pending (there are fees to withdraw the money) and many gifts that were purchased are “out of stock”. You receive “joy credit” for these gifts that can only be used at their joy store. We want the gifts that we selected and that people chose for us. Now we may have to select other items that we didn’t want with this joy credit, with no other option. NEVER USE THIS SITE FOR REGISTRY ITEMS UNLESS YOU LINK OUT OF THE STORE.

If I could give zero stars I would. We booked our hotel through this website for a wedding months in advance. The day of check in our reservation was cancelled with no notice or email. We spent 5+ hours on chat with them trying to get a hotel only for them to say there were some available and begin booking us in to there were none available in the area and refused to rebook or reimburse us. We ended up finding our own hotel(it took 30 seconds) at 9pm and had to pay an outrageous amount extra for a same day booking.

I strongly regret choosing WithJoy for my wedding invitations. What was supposed to simplify wedding planning has instead become one of the most frustrating parts of the process. WithJoy provides very little transparency regarding the production and shipping timeline for physical invitations, leaving customers with no realistic expectation of when their order will arrive. After placing my order, I received a UPS tracking number that appears to be invalid. As a result, I have no idea where my invitations are, whether they have actually shipped, or when they will arrive. Meanwhile, my guests have been asking when invitations will be sent, and I have been left without answers. The delays have put me in an impossible position. Wedding invitations are time-sensitive, and WithJoy’s lack of communication has forced me to consider spending additional money with another company just to ensure my guests receive invitations on time. Instead of reducing stress, this service has created it. The most disappointing part is the complete lack of visibility into the status of my order. A wedding invitation company should understand that timing is critical. Customers should not be left wondering whether their invitations are lost, delayed, or even shipped at all. At this point, I feel that I paid for a product that I cannot reliably track and may not receive in time to use. I would not recommend WithJoy to other couples planning a wedding unless they are prepared for potential delays, poor communication, and unnecessary stress during an already demanding process. I am open to being contacted by WithJoy regarding a refund for the physical invitations or compensation for the additional expenses these delays have caused.

Tried to book accommodation through the website and it defaulted to two nights when I only needed one. I changed it back to one and it went back to two on checkout-customer service refused point blank to amend the booking. Totally awful service! I would advise to check out the hotels and book directly with them!

Tried them, hit a bug, customer service didn’t reply. Why would I trust my big day to a system like that?! No way!

You get what you pay for. Why am I surprised that the site claiming to be free is not high quality? They just have a bunch of fake comments on reddit and I got fooled. On top of all that, they are not even properly free. Waste of my time.

Almost half of my invites didn’t send after I upgraded and paid for the text service. The ones that did receive their invites had lots of issues with RSVP-ing. When I went to send RSVP reminders. It wanted to charge me $50 (which was apparently a discount) to send 11 reminders. The website is painful and confusing to use. I contacted customer service with my issues and received no suggestions or compensation for the errors. 10/10 would not recommend.

An update. Its been 6 days and zero progress with this ridiculous company. NUMEROUS emails, chat and whats app messages and the last 3 days just ignored. All I wanted to know was if I could arrive 1 day earlier and how much that would cost. It got so late that I had to call the hotel myself and have their rate instead. The hotel were brilliant and I could actually SPEAK with someone. Companies that you cannot call shpuld absolutely not be allowed to operate in my opinion. This company is doing the absolute bare minimum for a massive payday...