WjacketReviews of wjacket.com

I just can’t get this company to answer my emails!! The coat is too small and I wish to exchange…. But nothing 🤷‍♀️

WJACKET.APPALLING.DO NOT BUY.order WB33441 The jacket is wrongly sized, I carefully checked all measurements before buying, it was too small. Garment was sent from UK to UK. However, after 4 email requests, I was eventually told told I had to return to Italy. It cost me £17 in postage. I did everything I was asked to do, I sent tracking details etc. Today,after checking the tracking,THE RECIPIENT HAS REFUSED TO ACCEPT THE RETURN,IT IS NOW BEING SENT BACK TO ME.I AM APPALLED. 29/10/24-UNTRUE- this reply below from WJacket states a full refund has been sent-where is it?!!!There is no refund showing on my Paypal account!!!! 30/10/24 NO EMAIL,NO MONEY REPAID. 31/10/24-UPDATE-I HAVE NOW RECEIVED AN EMAIL STATING THE MONEY WILL BE PAID BACK IN 10 DAYS,I WILL UPDATE WHEN I HAVE RECIEVED IT. 6/11/24 I HAVE FINALLY RECEIVED MY REFUND FROM ELIZIA LTD,I OPENED A CASE THROUGH PAYPAL. THIS MOST DEFINATELY HAS NOT BEEN AN 'EASY RETURN' AS ADVERTISED!!!!! 24/11/24 I have been asked for further details,although I've been communicating with themfor 2 months-ORDER NUMBER WB33441

I bought the recommended size XL, but it is tight through the bust, so I can't layer with a sweater, etc. I tried their website online return page 5 times but it won't download. I have sent 3 emails to the company requesting guidance for the return, but no response. My advice is to avoid doing business with this company.

Wanted to return one of the jackets. Wrote 2 detailed emails to explain difficulties with return process.NO REPLIES.. Tried to phone the company but the number quoted is non existent This has to be a scam . Very angry and frustrated and feel cheated because I have been cheated Please take care and don't get ripped off.

This company could improve by being honest. They are just SCAMMERS. I too, like many others, ordered a jacket and when it arrived it was far too small. I wanted to return it and have tried so many times to get a response from these people but they just don't reply. I do not like purchasing from websites because one doesn't know if they are genuine or not. Obviously this one isn't. Give me a High Street shop any day. I would tell everyone not to buy from this company as it is a very expensive mistake.

Don’t deal with this company they are charlatans. I too returned this jacket to ITALY and because I took the CHEAPER £12 postal option to return it, it had no tracking number. If I had paid the DEARER £15 option I would have been issued with a tracking number, they’d have given me a refund. I’m now completing a Small Claims Court form and hopefully I will receive my money back.

My returned jacket went to Italy and was refused delivery and sent back to me. Terrible service.

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