Poor
Based on 300 reviews
Woodforest National Bank2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.
Woodforest National Bank (woodforest.com) has 300 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 120 reviews with 5 stars · Clear filters
Rick S.
The location is very convenient for me. The people have always been very friendly. A real small town bank type of atmosphere
Reply from Woodforest National BankJan 26, 2026
We are excited that you are pleased with our service! Thank you for taking the time to share your experience. Thank you for banking with Woodforest!
Soraya
Good customer service
Reply from Woodforest National BankJan 21, 2026
We are excited that you are pleased with our service! Thank you for taking the time to share your experience. Thank you for banking with Woodforest!
LeJhoyn H.
Came in today opened an account. The service was prompt and excellent.
Reply from Woodforest National BankJan 20, 2026
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
Lakedra Horton How life I.
I love woodforest just 2 days ago I encountered a problem i had spoke to the Regional manager Marty and he took care of the situation within seconds I totally recommend this bank to anyone very convenient and stays open later than any other regular bank!! #TeamWoodForest#
Reply from Woodforest National BankJan 12, 2026
We are excited that you are pleased with our service! Thank you for taking the time to share your experience. Thank you for banking with Woodforest!
lauren R.
EVAN JR at the hwy 85 location in Riverdale Georgia, was the absolute most respectful, helpful, kind and caring human being I think I have ever met when it comes to customer service he is not just five star but a ten .My experience was absolutely remarkable
Reply from Woodforest National BankJan 5, 2026
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
Cym S.
Aaron C., the employee (I think Branch Mgr) at 1100 Lejune Dr., Springfield IL 62703, saved the day for me on November 17, 2025. I received my 1st check as an independent childcare provider via a program paid through the State of Illinois. I went to a local retailer with a money center, signed the check, provided verification of my identity, and waited. The cashier advised me that the checks source of financing couldn't be verified and he would not be able to cash the check. Frustrated, I went to a local currency exchange only to be denied the ability to cash the check because it is only accepted if the check is signed on-site. Checks that are signed prior to presenting them to the teller at the currency exchange are not accepted. Needless to say, I finally contacted WoodForest Bank to confirm there hours of operation. With only approximately 60 minutes to get an account opened and make it to another local business before they closed, Aaron C. took care of opening a new checking account, deposited the check into the new account, and gave me enough cash back to take care of the immediate financial obligations that had to be taken care of within 45 minutes total! FANTASTIC!! Aaron C. turned, what seemed as a hopeless situation into a victory! Thanks WoodForest Bank at 1100 Lejune Dr., Springfield IL.
Reply from Woodforest National BankNov 18, 2025
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
Jamal D.
Indianapolis Lafayette Rd Location. The team here is phenomenal. Their efficiency and professionalism is unmatched. I’ll definitely be coming back here for all my banking needs!
Reply from Woodforest National BankNov 10, 2025
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
Rebekah Y.
I'd like to give my Earth Angels Kim and Amber a special thank you for their help opening my checking account. They are delightful bank employees and I look,forward to seeing them again. Thank you ladies for your thoughtfulness and patience with me.
Reply from Woodforest National BankNov 5, 2025
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
