WoofzReviews of woofz.com

Reply from WoofzDec 10, 2025

Hi there!  We're sorry to hear that the subscription renewal came as a surprise. Please note that the renewal terms and pricing are always clearly displayed on the purchase screen before confirming the subscription, whether it’s a Premium plan or a free trial. We also encourage users to review our Terms of Use before completing a purchase, as they provide full transparency on billing and subscription policies. To help you further, please reach out to us again at [email protected] with the subject line "Woofz.Review" and include all the details of your case. We’ll be happy to take a closer look and assist you properly. We are dedicated to ensuring your satisfaction. Hope to hear from you soon!

Reply from WoofzDec 8, 2025

Hello Kim! Thank you for sharing your feedback, and I’m truly sorry to hear about the negative experience you've had. At Woofz, we pride ourselves on being transparent, and we want to assure you that we never charge users without their consent. When signing up for a subscription, the renewal price is clearly shown on the screen, and users are always given the option to review these details before confirming the transaction. We've already sent all the details regarding it to your email inbox. We understand how unexpected charges can be distressing, and we deeply regret that this has caused you concern. We also want to clarify that subscriptions can always be canceled directly within the app at any time. If you’re still facing any issues or need help with anything related to your account or charges, please reach out to our support team again, and we’ll do everything we can to resolve it for you as quickly as possible.

Reply from WoofzDec 5, 2025

Hello, we're really sorry to hear about your experience! Please email us at [email protected] with the subject line "Woofz.Review" so our team can review your case and see how we can resolve it. We look forward to helping you resolve this as quickly as possible!

Reply from WoofzDec 3, 2025

Dear Karen, We’re very sorry to hear about your frustration and sincerely regret that your experience with Woofz has been disappointing. Please know we use secure payment systems like PayPal and Stripe, which require multi-step authorization, so all purchases are protected. Auto-renewal charges can sometimes come as a surprise, but all subscription details, including renewal dates, were clearly displayed, and you could cancel ahead of time directly in app. But we completely understand that in today’s busy online world, it’s easy to overlook something- so we’ve already processed a refund for your payment.  Also please note, if your pup already knows certain commands, you can skip lessons by tapping “My dog knows this command” at the bottom of the lesson screen to move forward to content that interests you. If you have any further questions or thoughts, you’re welcome to email us at [email protected] with the subject line “Woofz.Review”—we truly appreciate your feedback.

Reply from WoofzDec 2, 2025

Hello Kellie, We are truly sorry for the frustration this has caused. Please reach out to us one more time at [email protected] with "Woofz.Review" in the subject line (that way we could identify you), and we will revise your case. Looking forward to hearing from you.

Reply from WoofzDec 1, 2025

Hallo, Franziska! Vielen Dank für dein Feedback.  Wir schätzen es sehr, dass du uns darauf aufmerksam gemacht hast, und überprüfen die Anzeige, um sicherzustellen, dass sie mit unseren Werten übereinstimmt. Wir nehmen alle Anliegen der Nutzer ernst und sind bestrebt, klare und genaue Anleitungen für Hundebesitzer bereitzustellen. Dein Beitrag hilft uns, uns zu verbessern, und wir sind dir wirklich dankbar, dass du dich zu Wort gemeldet hast.

Reply from WoofzNov 28, 2025

Hi Stacy, Thank you for voicing your concerns. For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review". There, we'll be able to discuss the problem and assist you properly. Waiting!