WoofzReviews of woofz.com

The service was not working with my puppy. When I cancelled my subscription I recieved a cancelation confirmation stating I would no longer be billed, then my card was charged twice 3 days after canceling, when I contacted them I was told i owed, which I did not. Now I have to file a dispute with my bank. They are a scam company do not do business with them or give them your card information.

When I started the app, I hoped to use it with Lulu, my schnoodle. Still, knowing that I get busy, I immediately went to app settings and turned on the "Do not renew". Never used the app because my 93 yo mother in law laid claim to Lulu, almost immediately after I signed up, and for the following 4 months. I realized after 5 months that the app was charging my card monthly $100, and I never used the app. After finding out about the $400 in unauthorized charges, complained, and they put me through several rounds of AI customer service, including having me fill out a form, in order to try and get some money back. Not positive, but the response was that I was getting 1 month back. Since then, seems like ended up in touch, via email and here, with an actual customer service person, but unverified. Upped the rating from 1 to 2, since they, at least, responded. Final update., disgusted with myself and Woofz. After all the time spent explaining my issue, I got no more than the 1 month WHEN I NEVER USED THE APP. DO NOT SIGN UP FOR THE WOOFZ APP. LET THE COMPANY DIE THE SLOW DEATH OF THOSE WHO OFFER POOR SERVICE. FURTHER, DO NOT SUBSCRIBE TO ANY E-COMPANY ANYTHING WHICH YOU DO NOT ALREADY USE REGULARLY, EVER, BECAUSE THERE IS NOBODY THERE TO BE REASONABLE ABOUT YOUR ISSUE...that is unless you have got money to burn, in which case, please reach out to my personal email about getting together.

On the 7th May, I paid Woofz £5.52p for a week course. 14th May ,£31.59 was withdrawn from my account without my knowledge or permission. Woofz have had complaints in the past regarding the same issue. whereby customers had money withdrawn from their account due to obscure advertising.

Woofz has a bad business practice of offering a trial subscription that automatically renews without customer input. This should be outlawed in the US. Their subscription is not visible on Apple Pay so one cannot stop it there. Unfortunately, this cost me $116.85 in unused monthly subscriptions, and a hassle to get them to stop charging me. Their only saving grace was that their support team does respond to emails quickly from their Contact-Us function, they did credit me only 1 month, and did offer to provide me $116.85 in addl. website access for no addl. charge. Yet I decided I did not want to be one of their customers given the auto-renew challenge above.

The app seems to be okay but I don't like that they try to sell me things while I am going through the paid training. If I paid, I believe I should not have to continuously be solicited for more money.

Nothing went wrong just need to get past the elementary training

I signed up for specific programs that I saw in the advertising. I cannot find them anywhere and their AI chat has not been helpful. Very disappointed. I have had luck with 'commands' learning prompts.

I initially tried this app after buying our first puppy. Despite initial success, I found that in-person sessions with other puppies were more effective so cancelled my subscription. Seven months later, the company was still taking payments from my bank account. When I complained, they processed a refund for one month. I am still chasing them for the remaining funds... very poor.