WoofzReviews of woofz.com

Reply from WoofzNov 21, 2025

Hello John! Thank you for sharing your experience, and we’re truly sorry to hear about this situation. We understand how upsetting unexpected charges can be. We understand how payment-related issues can be frustrating. Still, please note that our subscription terms are disclosed on the purchase screen right before you complete your purchase. We encourage our users to carefully read all conditions before deciding to join our Premium subscription. Feel free to contact us at [email protected] with "Woofz.Review" in the subject line to revise your case and to see what can be improved. We’re here to help and make sure everything is resolved for you.

Reply from WoofzNov 20, 2025

Hello Gail! Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating this must be. We’ve already reached out to clarify the details and resolve the issue. Please check your inbox for our response, and feel free to contact us at [email protected] with "Woofz.Review" in the subject line if you need further assistance. We're here to help and want to ensure your concerns are fully addressed.

Reply from WoofzNov 18, 2025

Hello Kimberly, We’re truly sorry to hear about this unexpected charge — we completely understand how stressful this must feel, especially while you’ve been unwell. The $28 you paid was for the initial plan, and as stated during purchase, the subscription automatically renews at the regular rate unless canceled beforehand. We’re very sorry if this wasn’t clear or easy to notice. Please reach out to us at [email protected] with “Woofz.Review” in the subject line, and we’ll prioritize reviewing your case to see how we can help. Your situation matters to us, and we want to make sure you’re taken care of.

Reply from WoofzNov 13, 2025

Hi Beth, We’re really sorry to hear about the confusion with your billing, and we completely understand your frustration. Our goal is always to be transparent and fair with our users. It seems like there may have been some unexpected charges, and we want to make sure this is addressed properly. We’ve received your complaint and will prioritize resolving this for you. Please allow us some time to investigate, and we’ll get back to you as soon as possible. Thank you for your patience and understanding.

Reply from WoofzNov 12, 2025

Hello there, We’re very sorry to hear that you’ve had this impression! At Woofz, we always strive to notify our customers about all the details of a subscription before purchase, including auto-renewal. We are fully transparent regarding this, and all conditions were clearly displayed prior to your purchase. Please note that there are two types of subscriptions: •Web subscriptions, purchased directly through our website, which we can fully manage and support. • Mobile subscriptions, purchased through the Apple App Store or Google Play, which we unfortunately cannot directly manage or cancel due to store platform restrictions. This is standard for many apps, and no exceptions have been made for our company.      However, our support team is always here to help and can provide clear instructions on how to cancel or request a refund for mobile subscriptions if they were purchased via the App Store or Google Play. Also, please note, that you can also cancel or manage your subscription at any time directly through the app by navigating to: Profile Tab (dog icon on the top left of the main screen) → Settings (cogwheel icon) → Manage Subscription. Alternatively, you can use this direct link to access your account and manage or cancel your plan: https://account.woofz.com/. If you have any further questions or need assistance, please contact us at [email protected] with the subject line "Woofz.Review", and our team will be happy to guide you. We hope this clarifies things and truly appreciate your feedback. Your input helps us continually improve the Woofz experience, and we remain committed to providing clear guidance and support to all our users. <3

Reply from WoofzNov 11, 2025

Hi Emilie!  We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). If you need help, please get in touch with us at [email protected] with the subject line "Woofz.Review", and we'll provide you with all the information needed.

Reply from WoofzNov 11, 2025

¡Hola Victoria! Y gracias por expresar tus preocupaciones. Nuestras suscripciones te permiten desbloquear funciones premium de la aplicación y disfrutarlas a fondo. Sin embargo, también puedes optar por una versión gratuita. Si necesitas ayuda con eso, por favor contáctanos en [email protected] con el asunto "Woofz.Review"!

Reply from WoofzNov 10, 2025

Hello! We sincerely regret your challenges in pursuing a refund for your purchase. We genuinely empathize with the frustration and disappointment you've experienced. Please contact us at [email protected] with the subject line "Woofz.Review" (thus we'll be able to identify you), where our support team is prepared to offer personalized guidance tailored to your situation. Our commitment to guaranteeing your satisfaction remains unwavering. We eagerly anticipate your prompt communication.