WoofzReviews of woofz.com

Reply from WoofzJun 9, 2025

Hello Egypt, Thank you for getting in touch with us. Please note that we never charge without customers' consent since every step requires their confirmation. Our support team has recently contacted you and provided detailed explanations regarding your case and initiated a refund. Please check your inbox!

Reply from WoofzJun 6, 2025

Hello Anastasiia, We sincerely apologize for the delay in our response. We want to reassure you that we've already replied to your inquiry with all the details and initiated the refund process. We understand your concerns, and we're here to ensure everything is resolved as quickly as possible. Thank you for your patience, and please feel free to reach out if you need further assistance.

Reply from WoofzJun 4, 2025

Hello Nicole, We’re truly sorry for the frustration you've experienced, and we apologize for the delay in our response. We understand how important it is to speak directly with someone, and we’ve already reached out to you via email to provide assistance with your account access and refund request. We’re here to help, and we’ll continue working with you to resolve this. Thank you for your patience, and we apologize for the inconvenience caused. If you need further assistance, please don’t hesitate to contact us again. 🐾💛

Reply from WoofzJun 3, 2025

Hola Rafael, Lamentamos sinceramente escuchar sobre tu experiencia y entendemos lo frustrante que debe ser. Cuando se inicia una suscripción, se renueva automáticamente hasta que se cancele, como se indica durante el proceso de compra. Puedes gestionar o cancelar tu suscripción a través de la configuración de perfil de la aplicación en cualquier momento. Nuestro equipo de soporte se ha puesto en contacto contigo por correo electrónico e iniciado un reembolso, por favor revisa tu bandeja de entrada.

Reply from WoofzJun 2, 2025

Hallo Emel, Wir bedauern zutiefst, von deinen Erfahrungen zu hören, und verstehen, wie frustrierend das sein muss. Wenn ein Abonnement gestartet wird, verlängert es sich automatisch, bis es gekündigt wird, wie während des Kaufvorgangs angegeben. Du kannst dein Abonnement jederzeit über die Profil-Einstellungen der App verwalten oder kündigen. Laut unseren Aufzeichnungen hat unser Support-Team Kontakt mit dir aufgenommen und eine Rückerstattung eingeleitet. Bitte überprüfe dein Postfach.

Reply from WoofzMay 29, 2025

Hello Jennifer, We’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must be for you. Please know that we always aim to be as transparent as possible with our pricing. All details regarding subscription costs are clearly displayed during the sign-up process, and by accepting the trial, it means you agreed to the terms and conditions provided. We sincerely regret any confusion or inconvenience this may have caused. Regarding the claim you filed with PayPal, we want to explain that PayPal reviewed the case and ultimately made their decision in our favor. While we genuinely understand your concerns, this means we are unable to issue a refund directly. We are bound by PayPal's decision, and unfortunately, there’s not much we can do on our side at this point. However, we truly want to ensure your satisfaction, so we encourage you to reach out to PayPal directly if you have any questions or need further assistance regarding their decision. We really appreciate your feedback and would love to assist you with any other questions or concerns you might have moving forward. If there’s anything else we can do to help, please don’t hesitate to contact us. We truly value you as a customer and hope that despite this issue, you’ll continue to have a positive experience with Woofz. Thank you for your understanding, and we’re here to help whenever you need us. Warm regards, The Woofz Team.

Reply from WoofzMay 23, 2025

Hallo! Wir bedauern zutiefst, von Ihrer Erfahrung zu hören, und verstehen, wie frustrierend das sein muss. Wenn ein Abonnement gestartet wird, verlängert es sich automatisch, bis es gekündigt wird, wie während des Kaufvorgangs angegeben. Sie können Ihr Abonnement jederzeit über die Profil-Einstellungen der App verwalten oder kündigen. Bitte kontaktieren Sie uns unter [email protected] mit dem Betreff "Woofz.Review", und wir werden Ihr Anliegen so schnell wie möglich priorisieren, um dieses Problem zu lösen.

Reply from WoofzMay 21, 2025

Hello Merav, We're truly sorry to hear about your experience, and I completely understand your frustration. We absolutely aim to be transparent about our subscription terms and conditions, which are clearly displayed twice before completing any purchase. The subscription renewal terms are intended to be clear to all users, and we regret that it wasn’t your expectation. We have received your feedback and understand that you didn’t want to continue after your trial. We will reach out to you soon with an offer regarding the refund, as we want to resolve this matter in a fair and transparent way. Thank you for sharing your thoughts; your feedback helps us improve, and we genuinely appreciate it. If you have any further questions, don’t hesitate to reach out. We’re here to help! 🐾💛