WOW!Reviews of wowway.com

I have been a WOW customer for 20-30 yrs. Today had a problem with the channel guide on all channels (all channels said Unknown program) call WOW customer service they said they were aware of the problem and tech's were working on it. Could not give a estimated time of completion. And offered a $5.00 rebate (this was a useless offer) shows what they think about customers and customer service.

This company had people digging in my yard today without my permission. I’m not one of their customers. They said it was to install my neighbors internet. Now after they left my internet stopped working and I’m not even their customer. They seem absolutely terrible.

Wowway has repeatedly ignored my attempt to get a return equipment box so I can send back my EERO devices. I have called them at least 5 times asking for this return label or box. THEY NEVER EVER SENT ANYTHING SO I COULD RETURN THEIR EQUIPMENT. Now they referred me to a collection agency. I wouldn't have their internet service again even if my life depended on internet connections.

Absolute worthless company, for years have had to suffer with constant disconnects. This company absolutely refuses to fix the issue in any way. They need a class action lawsuit against them and put out of business.

I signed up as a wow customer on 9/29/23. On 12/05/24 I received an offer for a lot less than I was paying. My contract had expired so I called CS and was told it was for new customers only. I thought, that’s crazy I have to leave to get the deal they sent. So Xfinity had a deal so I switched, I told wow and started getting 5 calls a day. I explained that I tried to work with them but they choose not to. I sent my equipment back and about a month later they sent me a bill for 385. Unreturned equipment. I told them I took a photo of the box before closing and I have the tracking number. They explained when I signed up on 9/29/23 they had sent me a box of equipment, then they said their records show 2 days later they sent me another box of equipment. The only problem is they never told me about another box, nor did they send me a email. I asked for proof for proof that they sent it, a signature or a request on my part. I also explained I live in a 1 room apartment with 1 tv, so why would I need other equipment. They refused to do anything other than try and shake me down for 380 saying they will send it to collections . This company is a scam. I didn’t realize it was a Chinese company when I signed up. They are using our laws against us to steal money. Do your family a favor and get service elsewhere.

Having had internet service for several years, mostly a good relationship, but everything changed after hurricane Milton. After a week or so most outages had been cleared, however every night service went down and in the AM I had to reboot everything, modem, booster, etc. And often had to go online to reset all or call service dept. After several promises that the issue was fixed, it continued every day. So I had Spectrum installed and discontinued service on 11/15/2024. Then on 11/22/24 my credit card was charged for a full month, which I refuted. Then WoW billed me again for full month, $65.69, plus a $30 late fee. I called and talked to a supervisor and he agreed to cut the due in half, $45.35. I agreed to pay and just asked that he send me a new invoice for that amount. After a week and no invoice, I called the Disconnect department and asked why no invoice. They said there was no note on my account to cut the bill in half. This is not only terrible service but to lie about a conversation. Now I will agree to pay only the half month I should have been charged, $32.85. I will also advise anyone to NOT deal with this company.

You should read and watch this people what they sell you they said that if we sign a contract we get a phone that we only pay $5 bucks extra per month plus $70 which they will return it after 7 month and for the plan it will stay same as we had exactly plus 250 in rebate .my husband did not read the final print bcs they were send to his email after transfering his Sim card to the new phone he had to get internet to transfer his account but they gave him a paper to sign which had just the price of the phones after he got home and open his account I read the plan which they did not include our roaming which we had in our phone plus this phones come with less Gb and they did not inform my husband also they did not give the 250 rebate for each phone .they did not even give him a head charger or nothing. I went back the next day the guy said everything it's extra including the roaming. I don't understand when you say everything it will include same as old plan and you don't include plus you keep $500 On store rebate for yourself.thats scamming. This is for Square one location and ramadeep.

It's a horrible company. Do not recommend. I was told to try free for 7 days and they wanted to charge me after a couple days of trying them out. I had issues and tried calling customer service which is no longer 24/7, and wait times were very long. Finally decided to cancel and was told to rip off the service box screwed on my wall instead of having a technician to come out and take their own equipment. I would be charged for the technician to come out. So I had to re-connect my current provider of Spectrum on my own but had I have a technician come out to help me there would be no charge. Spectrum may have issues but they are far better than this nonsense. Also, they send a small envelope to me since of course no one comes out to send the large equipment back to them. That's not going to work. I need to call them again soon after this posted review to get a large box or something to send it back. They have no one to contact late at night and I work all day but at least I can call Spectrum no matter what time it is and wait times are minimal. Internet speed was ok mostly but the service is not there.