WuffesReviews of wuffes.com

Wuffes’ website is set up to scam you. There is no way to cancel one’s subscription. If you go to your account and select “Cancel my subscription”, the next page is asking you “Are you sure you want to cancel your subscription?” and then there is no way to confirm YES. Instead, the website just keeps you in this infuriating loop wherein there is no way of canceling. I am about to put the date of my next order to 10/30/2050 just to say eff you to the company. If they had a real product, they would not engage in such deceptive sales tactics on their website.

Wuffes sneaks a subscription onto your method of payment by offering a discount on a sample. Very shady practice and crap customer service.

How on earth they can store my card details and then charge me. Just because of them I've had to cancel my card and now contact every single merchant where I had set up automatic payments. ANOTHER ONE OF THE SCAMSTERS

If I could give this company negative stars for a review I would. Absolutely the worst customer service I have ever received. I fell for Wuffes.com slick marketing and click on their Instagram ad for 58% off discount to try their product with the thought that if I liked the product and if it was helpful to my dog, I would buy more (I bought 2 60-tablet containers). While they woo you in with the big discount and free gift item you don't notice that you are signing up for a continued subscription service (at full price). I received my initial shipment and started giving it to my 14 year old dog. Less than a month later, I awoke to an email saying my automatic shipment was processed and payment was already charged. Wait, what? I immediately emailed their customer service asking that the shipment be stopped and payment be refunded. "Sorry, too late. The package has already been received by the carrier" was their reply. A definite lie. It wasn't for 3 more hours that I would receive an email that the order was actually being processed for shipment. They did offer me a 25% refund right away as a "gesture of good will." No way, Jose. I want my full refund. Well, in order to get that refund I had to follow their instructions: refuse the package once it was delivered (important: Do Not Open it) and once they receive it back at their facility, maybe then they would give me a refund. I did receive a DHL shipping number so I could track the package. Low and behold, the US Post Office actually delivered the package a week later. The package had a USPS tracking label on it not a DHL label. Fortunately for me, I have a great relationship with my route carrier and he processed the package back to the shipper after writing "REFUSED". It only took 2 weeks before the package was received back at Wuffes. Once I saw the tracking status showing that the package was indeed back at their facility I immediately emailed them proof. I was given a 100% refund at that time. Now about the company Wuffes that I have discovered in this arduous fiasco of a journey. Sam Venning, the Wuffes CEO implicitly told me in an Instagram post that there was no way I was getting a refund because I didn't read all their terms and conditions. The Wuffes social media team has deleted every single comment I posted on Facebook and Instagram when I complained about poor customer service. If you look at any of Wuffes social media comments on their ads, they are all positive; not a single negative comment can be found. I know I saw several (and even commented on their comment). They were all subsequently deleted. In the end, after 90 days of my dog taking the joint chews there was no improvement of my dog's mobility. I won't even bother trying to get Wuffes to comply with their 90-day money back guarantee. I just want to wash my hands of this entire ordeal.

Product worked on my old dog. He passed away acouple months ago,I'm having trouble canceling my order. I now have 2 packages containing 6 bottles of unopened product,help me return please

I received the free trial and neither dog would eat it and they eat everything. So I was going to find a different product. A new can showed up and my door then I realized they took money out of my account. I've written several time to get the money back for the unopened product and haven't gotten any response nor can I find a phone number.

I did not want my second package that I received. I tried to return it within their 90 day policy and I was told they do not take returns. What a joke. Won’t be recommending to any of my friends or family with pets.

Gave my dog massive diarrhea.(she has never had a stomach issue ever). After emailing the company 2x and no response I sent a message on their Instagram to find out that they can’t refund me or give me money back but I can send back my sealed product if I want to. Huh? Would they send that to the next person? Whats the point? Also, the package says double the dose for first 4 weeks and the person I spoke with said I should not have done that. Hard to trust a product that gives conflicting directions and 90 day guarantee means literally nothing. Would not recommend.