WybotpoolReviews of wybotpool.com

Reply from WybotpoolJul 14, 2026

Hi, We're truly sorry to hear that you're still dissatisfied with your experience, and we sincerely apologize for the frustration this situation has caused. We take every customer concern seriously and are committed to handling warranty and after-sales cases in accordance with applicable regulations and our internal procedures. We understand your concerns and are committed to reviewing your case carefully to ensure it receives the attention it deserves. We'd genuinely like the opportunity to review your case again and work toward a fair resolution. Our support team will personally reassess your case as quickly as possible. Thank you for bringing this to our attention. We sincerely hope we can resolve this matter for you. The WYBOT Team

Reply from WybotpoolJul 14, 2026

Dear Customer, We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. We understand how disappointing it must be to experience the same issue with both the original product and the replacement. Your concerns regarding the return shipping costs, the return of the replacement unit, and your refund request are being taken seriously. We are currently reviewing your case with our support team to ensure it receives the attention it deserves and to work toward a fair resolution as quickly as possible. Thank you for your patience and for bringing this matter to our attention. We sincerely hope we can resolve this for you soon. The WYBOT Team

Reply from WybotpoolJul 13, 2026

Hi, We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. Receiving a product in the condition you described is certainly not the experience we want for our customers. We are currently investigating your case internally, including why you did not receive a timely response from our support team. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. — The WYBOT Team

Reply from WybotpoolJul 13, 2026

Hi Frances Booth Moorhead, We’re sorry to hear about your experience and appreciate you bringing this to our attention. WYBOT takes customer support and product quality very seriously. However, after reviewing our records, we were unable to locate a service request matching the information provided in this review. If your unit is experiencing issues, we would genuinely like the opportunity to assist and resolve the problem properly. Please contact our official support team at [email protected] with your order information and product details. We look forward to helping you resolve this matter. Best regards, WYBOT Customer Support Team

Reply from WybotpoolJul 13, 2026

Sehr geehrter Kunde, wir bedauern sehr, dass Sie diese Erfahrung gemacht haben, und danken Ihnen, dass Sie uns darauf aufmerksam gemacht haben. Da wir uns derzeit in der Hauptsaison für die Nutzung von Poolreinigern befinden, ist das Aufkommen an Kundenanfragen sehr hoch, was zu längeren Antwortzeiten führt. Wir entschuldigen uns aufrichtig dafür, dass wir nicht immer rechtzeitig auf Ihre Nachrichten reagieren konnten. Bezüglich Ihres erwähnten Punkts, dass „der Eindruck entsteht, die 30-tägige Rückgabefrist solle überschritten werden, und dadurch der Verdacht aufkommt, dass Rücksendekosten nicht mehr übernommen werden müssen“, können wir Sie beruhigen: Für die Berechnung der 30-tägigen Frist legen wir den Zeitpunkt Ihrer ersten Kontaktaufnahme mit uns per E-Mail zugrunde. Die verlängerten Antwortzeiten während der Hauptsaison haben keinerlei Einfluss auf die Berechnung dieser Frist – daran besteht keinerlei Zweifel. WYBOT legt großen Wert auf Kundenservice und Produktqualität. Sollten Sie weiterhin Fragen haben, senden Sie uns bitte Ihre Bestellinformationen und Produktdetails an unsere offizielle Support-E-Mail-Adresse [email protected], um mit uns Kontakt aufzunehmen. Wir freuen uns darauf, Ihnen bei der Lösung dieses Anliegens behilflich zu sein. Mit freundlichen Grüßen WYBOT Kundenservice-Team

Reply from WybotpoolJul 12, 2026

Hi, We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of product quality or customer service we strive to provide. We have carefully reviewed your feedback and will immediately conduct an internal investigation into your return, refund process, and previous communications with our support team. We understand your concerns and are committed to resolving this matter properly and providing you with a satisfactory resolution as quickly as possible. Thank you for taking the time to share your experience. Your feedback is extremely valuable to us and helps us improve both our products and our customer service. — The WYBOT Team

Reply from WybotpoolJul 11, 2026

Hi, We're truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we strive to provide. We take warranty claims and customer support very seriously, and we'd like the opportunity to investigate what happened with your case. Unfortunately, we weren't able to identify your order based on this review alone. Could you please contact us at [email protected]. Our team will review your case as a priority and do our best to find a satisfactory solution. Thank you for bringing this to our attention. We appreciate your feedback, as it helps us improve both our products and our customer service. — The WYBOT Team

Reply from WybotpoolJul 11, 2026

Hi, We're truly sorry to read about your experience and sincerely apologize for the frustration you've been through. This is certainly not the level of service we strive to provide. We understand your concerns, especially given the multiple attempts you've made to reach us. Your feedback has been shared with our customer support management team, and we are reviewing your case internally to understand what happened and ensure it receives the attention it deserves. Thank you for bringing this to our attention. We take feedback like yours seriously and are committed to improving both our service and our warranty support. — The WYBOT Team