Wydr StudiosReviews of wydrstudios.com

Reply from Wydr StudiosOct 14, 2025

Hi Kelly, We’re really sorry to hear the fit wasn’t what you expected — especially with your event coming up. We understand how important it is to have shoes that feel as good as they look. Our wide-fit styles are designed to offer generous width across different silhouettes, but some styles can feel a little more structured depending on the material and shape. We’d love to help find a better fit or explore a solution that works for your timeline. Please reach out to our team at [email protected] so we can assist you right away. We truly appreciate your feedback — it helps us keep improving for future collections.

Reply from Wydr StudiosOct 14, 2025

Hi Erin, We’re truly sorry for the delay and understand how stressful it must be waiting for your shoes ahead of an event. This isn’t the level of service we hold ourselves to, and we’re working hard to make things right. Our logistics team is already in contact with our shipping partners to get an immediate update. From what we can see, your package reached our U.S. facility but hasn’t shown new tracking activity. We’re actively following up and will be in touch with you directly as soon as we have confirmation of its movement. We appreciate your patience more than you know. If you’d prefer a quicker update or need help exploring next steps, please don’t hesitate to reach out to us at [email protected] — our team is here to make sure you’re taken care of.

Reply from Wydr StudiosOct 14, 2025

Hi Jessica, Thank you for sharing your feedback — we really appreciate your patience. While we’re glad to hear our customer service team was able to assist promptly, we’re sorry the shipping took longer than expected. We’re continuously improving our logistics process to ensure future deliveries arrive right on schedule. If you ever experience another delay or need assistance, don’t hesitate to reach out to us at [email protected] — we’ll always make it right.

Reply from Wydr StudiosJul 14, 2025

Hi Dianne, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to address your concerns. We sincerely apologize for the delay in delivery and for the confusion surrounding the address verification process. We understand how frustrating this must have felt and are reviewing our import partner communication protocols to ensure a smoother process from now on. Regarding the sandals: we want to assure you that Wydr never uses PVC or synthetic leathers. All of our footwear is crafted from high-quality, responsibly sourced materials, which we hold to a high standard. Your feedback is incredibly valuable to us. We’re always striving to improve, and experiences like yours help us do better!

Reply from Wydr StudiosJan 14, 2025

Hi Martha, Thank you for sharing your feedback with us. We’re sorry to hear the product you were excited about wasn’t available. We know how disappointing that can be. We value your support and are committed to keeping you informed. While this style isn’t planned for a restock at the moment, we’d love to help you explore other options that might fit your needs. If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.

Reply from Wydr StudiosNov 6, 2024

Hi Terri, thank you for sharing your feedback with us. We’re sorry to hear about the delay in your return experience and understand how frustrating that must have been. Our Customer Support Team has confirmed that your refund for the returned pair of shoes was processed, and it should appear within 1-3 business days. As a new, boutique brand, we appreciate your patience, and we’re committed to improving our process to serve our community better in the future. Please let us know if there’s anything else we can help with!

Reply from Wydr StudiosAug 16, 2024

Hi Moniqua, Thank you for taking the time to share your experience with us, We’re truly sorry to hear about the disappointment you’ve felt during your first purchase, especially as you were preparing for such a special occasion. We know how important it is to find the perfect pair of shoes for your wedding day, and we deeply regret that we fell short in delivering that experience. As a new boutique brand, we are constantly learning and striving to improve, and your feedback is invaluable in helping us do just that. We sincerely apologize for the inconvenience caused by the out-of-stock situation. The demand for the Donna Platform Sandals has indeed been higher than anticipated, and while we initially had no plans to restock, your experience and feedback from other customers have led us to reconsider. We’re pleased to inform you that we will be restocking the Donna soon, and we hope you’ll give them another chance when they become available. Regarding your review on our website, we want to assure you that we value all feedback—positive or otherwise. The verification process through judge.me is a standard policy we apply to all reviews to ensure authenticity and trustworthiness. We certainly did not intend to give the impression that we were disregarding your experience or trying to obscure it in any way. Your voice is important to us. We’re committed to making this right and hope that the alternative sandals work out for you. Please don’t hesitate to reach out to our customer service team if you have any further concerns or questions—we’re here to help. We’re also happy to discuss more options or any future restock updates. Thank you for giving Wydr Studios a try, and for your patience and understanding as we grow.