Reply from X6RR LLCMay 17, 2026
Hello,
We investigated this case and would like to clarify several inaccurate claims made in this review.
The order amount was approximately $425, not $500 as stated. Due to the high value and rarity of the gamertag purchased, both our internal security system and our payment processor, Shopify Payments, automatically placed the transaction on hold for additional verification as part of standard fraud prevention procedures.
The information requested was not sensitive banking information and cannot be used to access, charge, or misuse any account. The requested screenshots were simply to verify ownership of the payment method, which is a standard process used by payment processors and major online companies daily for flagged transactions.
The transaction was later charged back under a fraud-related reason code, indicating the payment method owner reported the transaction as unauthorized. This further confirmed the concerns raised during the review process.
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As stated previously, delivery on our website is normally instant. However, “instant delivery” does not mean transactions bypass fraud prevention or security verification procedures, especially when an order is flagged as potentially unauthorized or high-risk.
You refused to provide proof of ownership and communication delays extended the process significantly further. Additionally, at no point did our team “threaten” you. We simply explained how the chargeback investigation process works, including the fact that banks issue temporary credits first before reviewing merchant evidence, communication history, verification requests, and fraud indicators.
You also claimed we requested “sensitive bank details,” which is false. The requested verification information cannot be used for purchases, withdrawals, or account access in any way and is commonly requested by payment processors and online companies for ownership verification purposes.
Additionally, the chargeback was filed under a fraud-related reason code, meaning the payment method owner reported the transaction as unauthorized. Without proper verification, this created a serious fraud risk where a rare gamertag could have been delivered using a payment method not belonging to the purchaser. Users associated with this type of activity are not welcome on the X6RR platform.
The review remaining public does not validate the claims being made. Trustpilot’s automated moderation systems do not always immediately detect misleading or fraudulent reviews. We will be separately contacting Trustpilot regarding this matter and requesting further review of both this account and its ability to continue posting false reviews against us and potentially other businesses.
We stand by our previous response and reject the false scam allegations being made in this review. Do not continue posting misleading or false information regarding this matter.
— The X6RR Team