Xcel EnergyReviews of xcelenergy.com

My August 2025 bill never arrived; the first or second time in 12 years of service. I have requested a duplicate statement FIVE TIMES, [YES 5 TIMES!!!], but not one of them has come. Seriously Xcel? How hard is it to make a copy? Not even your expensive automated system is capable of fulfilling this task, DESPITE IT BEING AN OPTION. 😒 I see the September bill arrived no problem.

Constant outages for no reason. Outages last for 6+ hours and service is never restored when Xcel says it will be restored. Planned outages are just a control tactic and I’m tired of it. You’re providing a service, SO PROVIDE IT! DON’T TRY TO CONTROL THE AMOUNT OF ENERGY USED IF WE’RE PAYING FOR IT!!!!! This is the most unreliable and untrustworthy company. How did they create a monopoly in eight states??? There are no other options for electrical services in Colorado. If there were, I would gladly switch away from a company that feels the need to control people through access to the power grid. Whatever happened to Tesla’s free energy??? I would just like to be able to work from home, do my laundry, not worry about what’s in my fridge and freezer, take a shower, charge my phone, and come home to a house with electricity after a long 14 hour nursing shift. Nice going, Xcel!!! Excellent work! I’m sick of your games. Get it together or let someone who is reliable, responsible, and trustworthy take over for you.

I just received a notice from Xcel Energy suggesting homeowners should subscribe to paying $5.50/month to another company (Homeserve USA) for a home protection insurance plan for the natural gas and water service lines to our house. Xcel should not be in anyway connected with another company providing such coverage as the need for this protection is extremely remote with the very good materials used for these service lines to most houses in the US. This appears to me as a scam by Xcel and would not doubt they are getting a kickback from HomeServe USA. These two companies are obviously connected as the mailing offering this coverage came from Xcel Energy. Disgusting. If I could cancel my service I would.

Xcel is billing me for service that hasn't been connected yet. I tried contacting customer service, and after wading through options the automated menu hung up on me saying they were only taking emergency calls right now. (but they tell you if it's an emergency, hang up and dial 911, so...then they're taking no calls?) I tried contacting the person in charge of the project to get my power connected, and he insisted he can't do anything about that because it's billing. He gave me multiple phone numbers for other departments that also insist it isn't their problem. Ultimately I ended up back at Customer Service, and instead of disconnecting me, it just made me wait 30 minutes to talk to someone who says "well, we created your account, so service has been initiated, so we will bill you every month." This despite the fact that he could see in the system that my installation is actually scheduled for a date in the future, and my "meter reading" is 0kwh, because, again, the installation hasn't yet happened. If only there was any accountability for this monopoly.

I had installed a smart thermostat in my home and was told by the HVAC company who installed it that Xcel had a rebate for it. I filled out the form and submitted it. Weeks later, it was denied because my property type didn't qualify. I live in a condo and nowhere on the form, website etc., did it say that condos didn't qualify until AFTER my denial. I had taken screenshots before applying and after I got the denial because I like to keep record of things. And in the screenshots I took before I applied, it did not say anywhere that condos didn't qualify. After I got the denial did they add that condos didn't qualify. That is some sleazy, shady, slimy snake type s*** that they pulled! Absolutely foul! It is a shame that they have a monopoly in the area they provide service. I wish we had more options other than Xcel!

A dismal company providing dismal service at exorbitant prices. 14 hours and counting without electricity and Xcel is unable to provide an ETA for when power will be back on. If only we didn’t have monopolies and had a free market system.

Website is terrible. It’s as if they don’t want you to know about your bill.

It's so sad you get stuck with these horrible Wicked evil companies and there's nothing you can do these people want to put in a smart meter and if you don't you have to pay $16 every month but these all companies are just lying cheating these going to be thrown into a lake of fire one day and I'm glad do not go with xcel they are satanic