The Yankee Candle CompanyReviews of yankeecandle.com

After over forty years of buying Yankee Candles I have found that the quality has deteriorated to below average meaning that a dollar store candle throws a better scent. I have given the so called new and improved formula a chance and to put it nicely THEY SUCK!!! Charging $36 for a candle that you can't even smell is highway robbery. I will never waste my money on another of the new crap Yankee Candles! The company that now owns Yankee Candle is Newell Brands. The Ceo Christopher Peterson and his money grubbing staff should be ashamed at how they have disgraced the Yankee Candle name!! They obviously don't care about the products they distribute as long as they get the money!! DON'T WASTE YOUR MONEY!!!!!

Horrible customer service. I placed an on line order for pickup. When I drove to the store (not close to my home) I was informed I could not complete the pickup because their POS System was done and would me for an additional 4 days. When I called Yankee Candle Customer Service number I was told they could not process a return until I physically returned the item. Since I could not return an item I could not pick up, I was told I HAD TO wait 7 days and the item would be credited AFTER the 7 days. To be blunt. They have my money and my merchandise and refuse to refuse to take the appropriate action. This is not The Yankee Candle that I remember when I lived in Massachusetts. I will never buy YC in the future

This is what I recently wrote to Yankee Candle: I have become dissatisfied with Yankee Candles jar candles. I have used your candles for years; both at the holidays and in between. This is the second time I have had the experience of the candle not lasting as long as it did in the past. The Autumn Wreath candle wicks kept going out when there was still approximately more than an inch to the bottom; the previous one was a summer scent, a Christmas scent and the same issue presented itself. In looking at the wick, I'm not sure if you are using a shorter wick or if the metal piece is higher now. Either way, I'm not getting the value for my money as I have come to expect. During the holidays, one of my guests noticed that the candle had stopped burning and indicated she noticed the same thing with her jar candles from Yankee Candle. She now purchases a different brand, located not too far from your main store/village. I have purchased mine from a variety of locations, even the village in Deerfield. I am disappointed in the quality of(or lack of quality) from a product I have come to expect to be of a higher quality. This issue of a poorer quality of product has caused you to lose two customers; I can only imagine that you have lost more. I will no longer recommend Yankee Candle to my friends/family. I, too, will be purchasing a different brand. I'm sorry that you have reached this point. Their response was to send them photos of: "· The front label · The inside of the candle (wick from above and side) · The pictogram label on the underside of the jar · Proof of purchase (if order number is not available) For documentation purposes, at least one image should include the case reference number 50489399 and be clearly visible in the photograph alongside the item, handwritten on a piece of paper. Once I have received the requested details, I would be happy to look further into this matter." I replied that I no longer had the candle, that I had discarded it and their curt response was: " I am sorry to hear you have already thrown away the candle. Unfortunately, without pictographic evidence, I am unable to assist you further. " Poor quality candles and poor customer service.

My first purchase of a yankee candle and I’m not happy with it. You can’t even smell it when it’s burning. The scent being sugared cinnamon apple. For the price of it I expected for it to smell more. I’ve had $13 candles that have put off a stronger scent.

They reduced the scent! It’s pretty sad when you light a big candle and it doesn’t smell. I have tried multiple scents and they are all the same. I wont buy anymore and my friends say the same. I’ll stick with Bath n Body. I’ve never had a candle from there that I didn’t like and they are much cheaper. Goodbye Yankee!

Yankee Candle has always been the standard that had a recipe that was a mystery that all candlemakers tried to duplicate. Not sure what happened but BOO to the new McIntosh. Once a favorite that was hard to find now just disappointing on all levels. Scent - 1, Burn - 1, black soot - 5, tunneling - 5. If your goal was to ruin one of the best candles if not the best then congratulations. We are going to try our second favorite, Sage & Citrus and if it also creates the Black Death effect (heavy soot) we will be done with Yankee.

I will never purchase Yankee Candles again! Absolutely no scent. Tunneling even with burning for several hours as recommended. I might be able to understand that if I had extinguished it after a short amount of time. Of course I don’t have my receipt, after months, to follow through on a request for refund. Never again!

I have recently tried the YC was melt. They are deficient in emitting the scent and it last only 1-2 hours. The wax melts and candles are not worth the high prices - don't buy!