Yorkville's Gift BasketsReviews of yorkvilles.com

My gift arrived in a crushed and ripped box. The gift was to ship 12/26/24, but arrived around January 8, 2025. The fresh fruit was frozen because they didn't bother to call to notify me of the delivery. I'm so sad for the person who sent this thoughtful gift only to have it ruined. Customer Service takes zero responsibility for crushed and ripped state of my gift even though I sent photos. DO NOT USE THIS COMPANY

Website is very misleading about hitting delivery dates. Find somebody else, just sadness here for you.

Please refrain from ordering from here. I should have looked up the reviews before ordering. I ordered a cake for my brothers birthday. Firstly it allowed me to pick a date which they couldn't deliver on and when proceeded to deliver the next day (I only realised this once the confirmation email came through). It was then delivered in a completely destroyed state, was very hot (no cooling box) and on top of that I was told I could not ask for compensation becasue it was 24 hours after delivery even though I provided ample photos as well as a screenshot of the conversation with my brother with the timestamps of exactly when he got the delivery. Extremely dissapointing customer service to top it off.

I am extremely disappointed with my recent order and the way I was treated. I strongly advise against ordering from this company. They failed to take responsibility for their mistakes and only responded with generic replies. The situation involved a special gift for my daughter, who was away from home on her birthday for the first time. I ordered a gift from the Seattle branch and, at checkout, added a cake as an extra. I specifically requested that the cake be delivered on August 17th, and this was confirmed by the company. However, the gift was delivered a day early, on August 16th, to the mailroom, with no notification sent to my email or phone. When my daughter found the gift, the cheesecake was covered in mold and smelled unpleasant. Instead of addressing the issue, the company, including representatives Robert and Rica, asked for a picture of the moldy cheesecake, despite the tracking information clearly showing that it was left on the floor of the mailroom on August 16th. The lack of accountability and the poor customer service have left me very dissatisfied. Avoid ordering from them.

I echo recent negative reviews and would not recommend this company to anyone. The products received were far inferior to those advertised, and the fruit was spoiled. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in being offered a 50% refund on the value of 4 bananas, 2 pears and 1 orange. Their business model seems to be bait and switch, and then deflect with endless emails referring to terms and agreements and asking for more evidence.

I should have done more research and read online reviews before ordering. Only concern now is if my credit card information is in secure hands or not as I placed an order on July 18th and it still hasn't arrived. Terrified at what will be delivered now.

I added things to the delivery to make it bespoke to the recipient. And there was nothing that was delivered that matched to what I’d requested. They’ll hide behind there terms and conditions, but this is the biggest snake oil company known to man. Please no one buy from this company.

I ordered a pirate captains box with several extras added for a bday. I needed it delivered on a specific date to a hotel we were staying at for only one night. I paid extra to ensure it would get there on that day as we would be not be returning to the delivery address after that date. I never received a confirmation for my purchase so I had to check in with them that it would be delivered and they did indeed have my order, I was told yes they had it and all the details were correct. When the date rolled around, the basket was not delivered. I got in contact with them again that same day and they responded that it had been delayed. I told them I had paid extra and explained my circumstances again. They apologized and when I asked for a refund or change of delivery address they stopped responding. I have no idea if the package was ever delivered, the original delivery address has told me they never received it and now they won't respond to me so I'm out a few hundred dollars. Don't be fooled by the website and positive reviews they probably made up on their site, the company has terrible customer service, very little communication and will not refund you when it's not delivered. If I could give 0 stars I would but it's not an option.