Your PlaymatReviews of yourplaymat.com

I had high hopes of being my small order of playmats shipped, as stated on their website, within 7 business days. But I am really disappointed to say it's been about three weeks now and I've not gotten any update, even after reaching out to customer service. Will not be buying again since they don't seem responsive.

Horrible experience. I made an order about 2 months ago. Have followed up twice, once after a month due to no update. Support said they would check and get back to me, they did not. I received an email saying my order was ready for delivery. Weeks later still no update. I emailed again, support said they would check with production again and offered a partial refund. Days later, no refund in sight and I received a notification that one of my orders has been delivered to an address in Albuquerque. I live in Australia! That's ridiculous! And now I'm worried that a stranger has a customised card sleeve with a picture of my children on them. My items were meant to be gifts for my husband, but now it looks like he'll never receive them. Buyer beware!

As this stands, I am still waiting for the order... however by know this is probably one of the worst customer experiences I ever had. Order is a birthday present for best mate. I can understand that it took a bit longer for the order to be completed than planned, those things happened.. however since I got email confirming that playmat was finished, it is when all the mess started: - In the email that playmat was completed I was advised it will be posted soon. together with that order I also order customised sleeves so I asked about them - I was advised that sleeves were already sent to me but I have never received tracking number for them - When asked for the tracking number I got no response for multiple days and when finally got one, I was told they are still waiting for the tracking number to be provided - When I queried that someone else from the team advised that there are delays and nothing from my order has been completed yet... I mean this is absurd and I still don't know what is the status of the order.

I placed an order for a custom mat about 4 weeks ago from the recommendation of a friend. Its my first time using there services. I placed my order recieved confirmation emails and advertising emails after placing it. 3 weeks go by I checked the status of my order and saw there was no movement on its status. I sent them an email at this point asking about the status of my order. They sent this back "Thanks for the email, and I'm sorry for the delay with the order. It seems there was a glitch with the system, and the order wasn't processed when placed. I'm requesting our team to express the order and make sure it arrives within the next couple of days, Diego" 4 days go by after emailing them and I had not received my order I ask for a refund at this point. And get this response "We sent the order to production as I mentioned on my email from 4 days ago, it was being worked and then express shipped to you as promised, but if you wish to cancel it instead we can go ahead and do that and refund you for it, Let me know what you would prefer, Diego" I tell them in an back I still would like my refund. At this point I was expecting back my refund of 34.45 that I paid. And get this email back "Sorry for that; I will request it from our team; as the order is in transit, we are not allowed to provide a full refund, only partial, which is up to 25% of the order; however, I will still send this to production to confirm. Diego" At the time of this email nothing moved on the status tracker of my order. So I don't know why I was only getting 25% of my order refunded. I emailed them back today 4 days later about not receiving my refund yet and get an alert saying I was refunded $8 back from them. This has been an absolute disappointment and terrible experience being a first time customer with this company. I get an alert and email saying the order was shipped and if their idea of express shipping is over a week then it still hasn't been delivered. This company failed me and will not be getting my business in the future.

Horrible. Stay away. It took almost SIX weeks to even get this product. I ordered from a different place and had it in 5 days. They just made excuse after excuse. Just use ANYONE one else.

I ordered a play mat. They subcontracted the printing to another country which I can not find this disclaimer on there website. Anyway, the printing quality was very poor. Feels like the 15 dollar improvment upgrade was a waste of money as the printing quality looks to have degraded the image. There emails with shipping details were lagging alot. The item was shoved in a damaged bag and posted out. Packaging very damaged. Item damaged at the sides. Could only upload one image when complaining to the company. Not hear anything back from them. Would not use this company again. Also warned others on twitter with packaging damage and side of item showing postage wear damage. I even tried on numerous other occasions to contact them before my item arrived but no response. Update 14th July. So the company got in touch with me after not contacting me for about a week after delivery. they said they would send out a second one. This time it was posted in a standard cardboard box but due to the elements of the world (rain.) the box got wet and the mat was wet as well. After drying it out there was no further damage. The printing quality was better but felt like iv been ignored over the postage methods used and they still don't care about over all postage protective care. The first mat should not of been put in a packet and had frayed edge damage. The second one should of been wrapped in something like protective film or bubble wrap before being put in a box at which this could of stopped the water damage which I was lucky to dry out. I really hope they sort out their problems. But based on my two experiences with this order i really can't recommend to any one.

Ordered a playmat at the beginning of january, since then I have received dozens of emails offering rebates on my next order, but my order is still not complete and not shipped. Always have to poke them to have update since they dont send any update. Probably my worst experience for a web order ever.

Shipping a simple small order has been a hysterical nightmare. Honestly, I believe any 4 or 5 star reviews for them on TrustPiliot here have to be paid for or generated by folks within the company. It has been over a month and I have not yet received anything. They just sent me a notification from China to say that a tracking number was generated. Lol. I am imagine it will be at least another month before I see this order, if it even arrives. Do not waste your time or money or energy. As an entrepreneur myself, I can emphatically say with blunt confidence that YourPlaymat is a JOKE of a company. Get serious guys...