Yukon Design StudioReviews of yukondesignstudio.com

Reply from Yukon Design StudioDec 31, 2025

Hi Raymond, I’m really sorry to hear about this experience — I understand how frustrating that must be, especially with the timing around Christmas. Could you please share your order number with us? We’ll look into it right away and contact our shipping handler who manages USPS orders to investigate what happened and resolve this properly. Thank you for bringing this to our attention. Joe, Yukon

Reply from Yukon Design StudioDec 31, 2025

Hi Brent, I’m really sorry for the frustration this has caused — that’s not the experience we want for our customers. Could you please share your order number so we can check our system and see exactly what happened? We’ll review the status and follow up with the shipping handler on your behalf. Unfortunately, carriers can be slow to respond at times, but we are actively pushing for answers. Thank you for your patience, and we’ll do our best to resolve this. Joe, Yukon

Reply from Yukon Design StudioDec 29, 2025

Hello Richard, Thank you for your message. I’d like to respond clearly and factually. First, we cannot place any order without a customer’s explicit consent. Our system does not allow us to see or enter card details at any time. Your order was placed using Google Pay, which makes it technically impossible for an order to be created without the account holder actively authorizing it. Second, regarding location: Your public profile shows GB, however the shipping and payment details on the order clearly show Australia. We ship strictly to the address provided at checkout. About shipping origin: We work with multiple fulfillment partners and regional warehouses (intermediate hubs). Our system automatically selects the closest fulfillment point to the customer to reduce delivery time. This is standard logistics practice and does not mean the product was ordered from another seller or platform. To clarify another point: 👉 We do not sell on any other marketplaces or platforms. Our products are available only through our official website. Any claims about the same item being sold elsewhere are unrelated to us. Your order is still in transit. That said, if you decide you do not wish to keep the item, you are absolutely welcome to: 1. Receive the order 2. Return it to us 3. Receive a full refund, in accordance with our return policy We stand by the quality and authenticity of our products and are happy to resolve this properly. Please let us know how you’d like to proceed. Regards, Martin Yukon Design Studio

Reply from Yukon Design StudioDec 24, 2025

Hi Keara, I’m really sorry to see this and understand how upsetting this must be, especially for a Christmas gift. We were not informed of any such issue by USPS, so we’d like to investigate this immediately with the shipping partner who handles our USPS orders. Please reply here or contact us directly with your order number, and we’ll look into this right away and make sure it’s resolved properly. Martin Yukon Team

Reply from Yukon Design StudioDec 22, 2025

Hi Simon, Thank you for your feedback. I’ve just checked the latest tracking records, and according to the carrier, your order was delivered today. Please note that shipping to the UK can take longer during the Christmas period due to high seasonal volume, even when orders are dispatched promptly. Could you please confirm whether the item has arrived? If there is still any issue, we’ll be happy to look into it further and assist you. Kind regards, Martin Yukon Design Studio