Yves RocherReviews of yvesrocherusa.com

Stuff is awesome. Shipping is quick. They stopped sending free samples though, hence the 4 stars instead of 5.

The products came quickly. However, one of my items is missing, It is not on my packing slip nor is it showing in my original order on the web site, An explanation would be nice,

I love the smell but it seems to be stuck in the bottle and I shook it and shook it but still is like firm like jello.

Love, love Yves Rocher products! Amazing quality, nontoxic ingredients with gentle yet effective results. I have come to depend on yves rocher for all my skin care the last several years. I recently went the website to get my favs, but sadly many of my beloved items have been discontinued. Please bring back the Pur Menthe, Hydra Veg moisturizers and Raspberry & Peppermint line of products! Thanks! Signed, a long time, repeat customer ♡

I love the products and have been a customer for over 20 years. I am not happy about the $11 flat shipping. That is hefty and discourages customers from ordering

Love using the Raspberry Vinegar for my hair! It feels softer and lighter after use and it smells soooo good!!

The product is great, my hair is soft and shiny. Came quickly.

I have been using Yves Rocher products since 1984, because my French girlfriend shared/gave me products she brought with her from home. I've noticed that there have been significant changes in the company's policies and procedures especially the past 6-7 years. Some have created a little sadness for me as a customer. I always share my love and appreciation for YR with my girlfriends here in the Chicagoland area. I feel that YR is worthy of my time and patronage. I appreciate the soy based ink used on all the printed materials, no testing on animals, growing your own lavender and other plants at the company's own farms in France, the fun discounts, and remembering me on my birthday and anniversary, best of all, I've never had a skin reaction. I have very delicate skin, and allergies. I am quite disappointed in the way my order gets delivered to me the last 6-7 years. The products are not protected/secured in the box and the box itself is not sealed well. I've had to call and complain that products must have fallen out of the box in transit. My other major complaint is that trying to get a phone representative is nearly impossible. It took me 3 different trys, ringing/waiting on hold for a combined total of 20-30 mins. Very irritating/ frustrating, all the time, every time I call the past few years. But, I love YR that much that I'm not going to give up on being on customer. I'm glad I was able to express these opinions because I was wondering if YR didn't care anymore what we customers thought/ felt.