ZadarmaReviews of zadarma.com

Pour le paiement, tous c'est bien passe, mais on me demande mon KBIS et une facture de tel pour confirmer mon adresse, non acceptees, je ne comprend pas pourquoi?? Service commercial incompetent, suis en attente de remboursement, voyant leur lenteur, je ne pense pas etre remboursee

I had a very disappointing experience with Zadarma’s verification process. I tried multiple times to verify my account using my Kenyan National ID, which is the only government-issued identification I currently have. However, the system rejected it repeatedly, and support insisted that a passport is the only acceptable document. I even offered to provide additional verification documents such as my Tax ID or Birth Certificate, but they refused to consider any alternatives. The support team simply told me that if I don’t have a passport, my order would need to be canceled. It’s extremely inconvenient and frustrating that Zadarma has zero flexibility for users without passports, especially when many telecom providers accept national IDs for verification. Their rigid approach and lack of practical solutions made the experience poor and unnecessarily stressful. I cannot recommend Zadarma to anyone who does not have a passport, as their verification system is limited and not user-friendly.

Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business !!!

very poor service can't go calls waste of time waste of money

Extremely rude and lousy customer service. Not recommended to use

O pior prestador de serviços VOIP, fiz a portabilidade de 2 números para a gestão deles e passado algum desapareceram na minha area de cliente e quando tentei resolver a situação com o suporte, foi-me dito que tinham sido portados para outro operador. Eu não dei qualquer autorização para essa portabilidade, logo fui enganado. Agora dia 12/10/2025 faz um mês que estou sem os numeros e ainda não me foi dada uma previsão de resolução. Já perdi imensas chamadas e serviços de clientes por causa deste transtorno.

Абсолютно не професійна та безпорадна компанія з жалюгідним сервісом, який має всі ознаки характерні для шахрайства. Спочатку вони збирають декілька разів ваші документи, фото з різних ракурсів, потім задають не доречні та не релевантні питання, не відповідаючи на питання клієнта, а після подальшої відмови клієнта надавати не релевантні до замовлення відповіді, просто скасовують ваше замовлення, витративши ваш час та кошти!

Do not use this company — they collect your personal data, including passports, but never approve your accounts. When asked how this personal data is being used, they simply ignore requests and close the chat. Unfortunately for them, we are an international law firm, and we will be proceeding with legal action in both the EU and the USA against these shady practices.