ZenfolioReviews of zenfolio.com

Reply from ZenfolioJan 10, 2024

I'm truly sorry for the frustration and inconvenience you've experienced. We understand the importance of reliable service and accurate order processing. I want to inform you that we identified a bug with PayPal integration that could have contributed to these issues. Rest assured, we have addressed this bug, and instructions on how to update your PayPal integration have been sent to you.

Reply from ZenfolioJan 11, 2024

First and foremost, I sincerely apologize for the inconvenience and frustration you've experienced due to the archiving issues on our platform. I'm pleased to inform you that our team has addressed the problem with your archived galleries. Your feedback is invaluable, and I regret that we did not follow up with you sooner regarding this matter. We are continuously working to enhance the Archive's functionality and improve the speed at which galleries can be recovered. I understand the importance of ensuring that your clients can view albums seamlessly for purchasing images, and I apologize for falling short of your expectations. As a loyal customer since 2006, your satisfaction is of utmost importance to us. Should you encounter any issues in the future or have any further questions, please don't hesitate to reach out to me personally. We value your business and appreciate your patience as we work to resolve these issues. Thank you for bringing this to our attention, and we hope to regain your trust in our platform.

Reply from ZenfolioNov 22, 2023

Thanks for your review Martin. I spoke to Customer Support and they believe that they have found a solution for you. Please keep an eye out for their email. Thank you for being a loyal user of Zenfolio since 2009. We sincerely value your long-standing partnership with us and appreciate the trust you've placed in our platform.

Reply from ZenfolioNov 22, 2023

We appreciate your longstanding loyalty over the past 14 years and are genuinely sorry to hear about your recent experience. Your feedback is invaluable to us, and we apologize for any inconvenience you've encountered slowness. Our status page https://status.zenfolio.com/ can help keep you up to date with any issues we may be having.

Reply from ZenfolioAug 23, 2023

Our sincerest apologies for any misunderstanding and inconvenience. For security purposes, we do require a paid subscription (or a valid payment method on file) prior to releasing any payouts. Our Customer Support team would be happy to offer you some options to subscribe to the monthly level or even provide a discount for one month to allow you to take full advantage of our selling features. Thanks for reaching out about this so we can find a resolution quickly.

Reply from ZenfolioAug 15, 2023

I'm sorry to hear that you are concerned about the archiving feature that is coming soon. I would suggest that you get in touch with [email protected] about how the feature will affect your site specifically because it should not have a huge impact. They may have some suggestions that will put aside your concerns. They've worked with others to do so.

Reply from ZenfolioJul 7, 2023

We apologize for any distress caused by the incident you described. At Zenfolio, we take copyright infringement and the violation of our users' rights very seriously. Our team has investigated the matter thoroughly and has taken appropriate action within the framework of our policies and legal obligations. Regarding the alleged photo theft, we encourage our users to respect intellectual property rights and adhere to the terms of service. When a complaint is received, we initiate an investigation to determine the facts and address any copyright infringements. However, it's important to note that Zenfolio is an online platform that enables photographers to showcase and sell their work, and we do not have direct control over the actions of our users. Regarding the issue of revenge porn, we absolutely condemn such behavior, as it is both illegal and against our policies. We do not tolerate the dissemination of explicit and non-consensual content on our platform. If you have reported this incident to us, we assure you that we are treating it with the utmost seriousness and will cooperate fully with any legal authorities involved. We understand your frustration, and we want to assure you that we care deeply about the well-being and safety of all our users. We strive to maintain a secure and respectful environment for everyone in our community. If you have any further concerns or information regarding this matter, we encourage you to contact our support team directly so that we can address them promptly. Thank you for bringing this to our attention, and we will continue to work diligently to ensure that Zenfolio remains a trusted platform for photographers.