Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Zilocar
Zilocar is a U.S.-first automotive data platform built for people who refuse to gamble on their next car. Start with our free VIN lookup to confirm make, model, trim, and key specs instantly. Upgrade to a paid vehicle history report and tap into a nationwide well of DMV, insurance, auction, and maintenance data—everything from accident severity to odometer rollbacks. Our clean, mobile-ready UI distills thousands of data points into clear insights you can act on, whether you’re a weekend shopper, a professional dealer, or a fleet manager. With Zilocar, transparency isn’t an add-on; it’s the product.
Zilocar (zilocar.com) has 351 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
One of the worst experiences I've had. No customer service, no email response, and poor overall service. I regret using this company.
Reply from ZilocarJun 6, 2026
Thank you for your feedback. We take every review seriously, so we searched our customer records and our Stripe transaction history - and we were unable to find any purchase, account, or report request matching this name. We've also reached out through Trustpilot to verify your experience.
If you are a genuine customer, we'd like to help and we respond to every email we receive - please contact us at [email protected] with your order ID or the email used at checkout, and we'll resolve this right away.
NO
Norman
Stay away from this service
Stay away from this service. They take your money but provide little to no support. I contacted them several times by email and received no reply. Very unprofessional.
Reply from ZilocarJun 6, 2026
Thank you for taking the time to leave feedback. We take every review seriously, so we searched our customer records and our Stripe transaction history - and we were unable to find any purchase, account, or report request matching this profile.
Combined with the absence of any transaction on our side, this strongly suggests the review did not come from a genuine Zilocar customer, and we have reported it to Trustpilot for verification.
CM
Clark M.
The report contained mostly basic…
The report contained mostly basic information that I could find elsewhere. For the price charged, I expected much more detailed history and documentation. Unfortunately, it did not meet my expectations.
Reply from ZilocarJun 4, 2026
Thank you for your feedback. We always investigate negative feedback, so we checked thoroughly: there is no purchase, account, or report tied to this name anywhere in our records or in our Stripe payment system. No transaction with us ever took place.
Combined with the absence of any transaction on our side, this strongly suggests the review did not come from a genuine Zilocar customer, and we have reported it to Trustpilot for verification.
RX
Redaxe X.
Useless, Inaccurate, and Misleading
I looked up the VIN of 3 vehicles I own along with one I was looking to purchase. There is almost no information provided and the information provided is speculated? The options portion is completely wrong, which is funny because that is the information you can obtain for free on other sites. My BMW is listed as manual on the site which is the difference between a $6k and a $30k car. The current Mileage is over 200k off on my truck, which is funny because I bought it from a DEALER at 298k. All 3 of my vehicles have minor accidents on record, one of which I reported myself. All 3 came back as no accidents on record. I can't really recommend any VIN lookup service, but I can say that this one is completely useless.
Reply from ZilocarMay 20, 2026
Hello,
Thank you for taking the time to share this. We take feedback like yours seriously, and I'm sorry the reports didn't meet your expectations.
I'd like to look into each of the issues you mentioned. These are exactly the kinds of things we want to get right, and if something's off, we want to understand why.
Could you reach out to us at [email protected] with the VINs you checked? That way we can pull your reports, investigate what happened, and make it right.
We genuinely care about accuracy. Please reach out to our support team, we're here to help.
MR
migdalia R.
I joint Zilocar because of all the…reviews
I joint Zilocar because of all the positive reviews, but my experience was very different. First the information on their report is very limited. It’s redundant…gives you the same information under different subjects. And the information where you get the type of engine under the Vin # you give them is non existent! No information as to the HP / Torque. I just lost $28.00! So people stick to Carfax at lease you know what you’re getting. I don’t recommend using Zilocar!
Reply from ZilocarMay 5, 2026
Hi,
Thank you for taking the time to share your experience - we truly appreciate all feedback.
We're sorry the reports didn't match what you were expecting. Vehicle history reports focus on a vehicle's past (accidents, title status, ownership, recalls, etc.) rather than technical specifications like HP or torque. We understand this can be confusing if you were looking for that type of information.
We'd love the opportunity to walk you through the report and show you how to get the most out of it. Please don't hesitate to reach out to our support team - we're here to help.
Best regards,
Zilocar Team
RE
Ron E.
Zilocar is Garbage - Avoid
*April 12, 2026 update* Read the 1 star reviews and you'll see a common theme.
Additionally, take the time to mark the reviews as useful. Initially, I didn't. Tonight, I did. Hope it helps others to just simply get a Carfax. They are reliable, trusted by dealers, consumers and financial institutions for a reason.
TL/DR : The report is inaccurate. Call the dealer you are buying from or call a bank and get a free Carfax (or pay for one, its worth it). These reports are devoid of any useful information. Wrecked cars come back clean on their reports.
While I *did* get a refund from these guys after receiving two grossly inaccurate reports, I am still bombarded with back and forth emails (on a Sunday) telling me to change my 1 star rating here. Yes, I got my money back. A refund doesnt make garbage suddenly deserve a better rating. If I could give zero stars I would.
Read the 1 star reviews here. They are ALL telling the same basic story. AVOID these guys. Its a bogus product devoid of accurate info.
My review, as written originally, is as follows:
Garbage. I looked at a used truck that the dealer listed as having prior collision damage. I had my bank run a Carfax which confirmed it had been damaged but it was "minor". I had read that Zilocar was detailed and decided it would give me more details.
It listed the vehicle as accident free.
I ran my wife's car's VIN knowing full well we had an insurance claim on it years ago to see how it came back. It also came back clear and accident free.
I contacted Zilocar for an immediate refund. They requested a copy of the Carfax to compare. I complied. Then then asked for my insurance information. Ill cut and paste from the email I received:
" To help us investigate further, we kindly ask if you could share the insurance report for your personal vehicle. With this, we can cross‑examine the data and, if necessary, contact the insurance provider directly to better understand why the incident was not reflected in our system."
Contact my insurance provider? For a $28 refund on a bogus vehicle report?
No thanks. I decided to invest my own time this evening to type this out to warn others. This was a pure waste of money. If anyone wants my remaining 48 credits/reports for the month, they can have them. ;)
Reply from ZilocarMar 27, 2026
Dear Ron,
Thank you for sharing your experience with us. We take all feedback seriously, and we're sorry to hear this didn't go as expected.
Vehicle history data is sourced from multiple third-party providers, and coverage can vary between reporting services. That said, when a concern is raised, our team follows a standard verification process to review the claim thoroughly and fairly. We understand that process felt frustrating in this case, and we're sorry it wasn't a smoother experience.
We truly wanted to find a solution together - we're sorry it didn't work out that way.
TD
T D.
Gives information you can find for free
My report was full of info I was able to find online for free, just basic useless info. One car I put through a different service came up with an accident, the police report number and mileage. Zilocar didn't give me any of those results so I'm glad I went with the better search site or I would have bought a car with high mileage and damage from an accident. I sent an email two days ago complaining and asking for a refund with no answer. I am trying to cancel but am finding it difficult. My advice steer clear from this site.
Reply from ZilocarMar 21, 2026
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that the report did not meet your expectations.
We understand how important it is to have complete and reliable vehicle information before making a purchase. Our reports compile data from multiple trusted sources; however, coverage can sometimes vary between providers due to differences in data availability and reporting timelines. In some cases, an accident or damage record may not appear if it was not reported to insurance, police, or a state authority, or if repairs were handled privately. There are also situations where certain states or jurisdictions have limited reporting or incomplete digital records. Currently, accident and incident data is available for up to 38 states, and if a vehicle’s history falls outside those areas, coverage may be limited. Additionally, some data sources may take time to update.
We appreciate you bringing this to our attention and would be glad to assist you further. Please contact us at [email protected] or reply to your original email so we can review your case, help with your request, and ensure everything is properly addressed.
Dear Customer,
Thank you for your feedback. We’re sorry to hear the report didn’t meet your expectations.
Our goal is to present vehicle data in a clear and structured way, so we take feedback like this seriously.
If something in the report seemed inaccurate or unclear, we’d genuinely like to review it with you. In many cases, there may be additional context behind how certain information appears, or we can help clarify specific sections.
Please feel free to reach out to us at [email protected]
- our team will be happy to take a closer look and work with you to resolve this.
