ZipcarReviews of zipcar.com

Very pointless and misleading service. The website mentions you will be approved in minutes, that happened. However, in the entire downtown Seattle areas there were 2 cars within 20 minutes walk for booking and we’re already booked for the majority of the day. This is pointless and cost us a non refundable $25 application fee to find out there was nothing available. Useless.

Traveling from US, was happy to find Zipcar had automatic cars. Except that it’s just my luck that the particular one closest to me happened to be wrongly listed as automatic. Mistakes happen, fine. Called Zipcar, explained that the car they showed as auto is in fact manual. Asked to cancel and refund as soon as I found that (i.e. once I opened the car door - I'm pretty sure they could verify I have not even started the car). Never heard back, no refund, nothing. Hopefully my credit card will protect me from Zipcar crooks as there's no other word to describe what they are doing, or why else I would need a protection from them fraudulently charging me for the service not provided and refusing to refund.

I reserved a car with Zipcar but when I arrived at the location the car was not there. I called their customer service and they promised me a refund. A few hours later I got an e-mail with the trip summary - they did not only charge the trip cost but also an extra 100$ late return fee although I never used the car! I sent another e-mail asking Zipcar to review this mistake but their respond was even more unsatisfying - they closed my account and charged another 50$ cleaning fee due to false and unfounded accusations. I called them to clarify that this is all a big misunderstanding and a mistake on their side but all I got to hear is that this is a final decision that can not be reviewed and therefore there is no chance to get my money back. When I asked to speak to a supervisor, they refused to connect me. It has been an absolute horrible experience with Zipcar and would suggest to stay away from this company!

Declined my application with no explanation. I have a full licence, never had any points on it, never claimed anything from my car insurance in 20 yrs driving. Asked for explanation and my email was ignored.

Bait-and-switch con artist scammers. Went on their site as I needed to rent a car for multiple days. Doing a search, it showed there were cars available for $83/day on the dates I needed it. I sign up for a one-year membership and suddenly the cheapest day rates for cars is $133/day. Absolutely disgusting practice. I called to complain and cancel the account. They explained "oh that's because there's higher demand on certain days." What bullsh*t! This is a clear bait-and-switch tactic. They then explained, we can refund your membership but we can't refund the $25 application fee as they "sent it to the government". When I asked for a receipt for exactly where that money was sent, they replied "Oh I don't think we have access to that." Avoid this garbage company. Go with Getaround or just rent a damn car.

Zipcar deserves a —————-0 stars. They wrongfully charged me in March 2021 for parking tickets that their car accumulated for seven days because it stopped working for seven days and they left it there. This happened in September 2020 and months later in 2021 they start going crazy charging my car. It took a very long time maybe more than a month for them to email me that they were sorry and they were refunding me and STILL I had to go to my bank to have them dispute and refund me. Now since March I told zipcar I no longer want to be a member and to close my account especially because I couldn’t get in anyway because they wouldn’t allow me they are still charging me membership fees and telling me I can’t close my account. My balance was already paid off in March when this was going on and they’re still threatening me with collections. And to trust pilot I have the receipts and emails to prove what they’re doing to me.

I used Zipcar for a whole year and recently had a very small incident in a parking garage. Even though I had purchased an insurance with them, which I've been paying monthly, Zipcar decided to permanently suspend my account for good without any appeal process. After searching online, I found out that Zipcar will kick out anyone with an incident/accident. I don't understand why they don't make this clear from the get go; why they suspend you right after one (even tiny) incident; and why they make you pay for insurance in the first place. Zipcar also failed to reimburse my membership fees, which I wasn't able to use since they had suspended my account. I sent them an email a couple weeks ago and never received a response. I would definitely not recommend Zipcar due to their questionable ethics.

Be very very careful when using a Zipcar. We are ending our membership with this company, for their lack of care or concern over their customers and vehicles. On every occasion we have rented a car, we have to clean them due to left over food, ashes, and even personal belongings like clothes. On two separate occasions, we have found knives and our most recent experience, we found multiple razor blades in the car. Thanks fully I did not cut myself, as they were in the handles of the door. I requested a full refund for our weekend trip, Bc we had to cut the trip short as we felt very unsafe in the vehicle and had to cancel our plans. Thankfully, we did not get pulled over as this could have been a dangerous scenario for my family. They have only given us a partial refund after I was told by the CS rep a full refund would be provided. And this has been after a month long battle to get back anything, at that rate a response. Please check your vehicles, customers, because Zipcar is not. This mishap could really get someone hurt. It truly shows how much they care about their customers, as they do not even respond to all these negative reviews. Absolutely shameful! I guess you all are going to wait until something terrible happens to really check and clean your vehicles!!!! AVOID AT ALL COST!