Average
Based on 349 reviews
ZLINE Kitchen and Bath3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Drawing inspiration from the elegance of Lake Tahoe, USA, ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures. Our commitment to providing homeowners with the experience of attainable luxury is apparent in each and every design.
ZLINE Kitchen and Bath (zlinekitchen.com) has 349 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Joe D.
Amanda was very helpfully and knowledgeable about the products. I would give her 10 stars if I could. Thanks again Amanda you rock…
Reply from ZLINE Kitchen and BathJul 18, 2025
Thank you so much for the amazing review! We're thrilled to hear that Amanda was able to provide such helpful and knowledgeable support. Please let us know if we can be of any further assistance!
Jan H.
Agents are prompt/knowledgable/friendly/helpful & truly want to give the buyer useful information!!!!!
Reply from ZLINE Kitchen and BathJul 17, 2025
Thank you so much for your kind words! We're thrilled to hear that our agents made such a positive impression. Providing excellent service is always our top priority, and it's incredibly rewarding to know it made a difference for you. If you ever need anything else, we're here to help!
JD
Extremely friendly, helpful, and efficient customer service to help us resolve a small issue with our range (which we love!). They went above and beyond our expectations. Highly recommend this brand to anyone in the market!
Reply from ZLINE Kitchen and BathJul 10, 2025
Thank you so much for the kind words! We’re thrilled to hear that you love your range and had such a positive experience with our customer service team. Please don't hesitate to reach out if you need any further assistance.
Kelley
The support service is very polite and responsive. I appreciate their follow through. Thank you!
Reply from ZLINE Kitchen and BathJul 3, 2025
Thank you for leaving this review! We are delighted to hear that our support was so helpful. Please do not hesitate to reach out if you need any further assistance!
Rick
My experience was incredibly wonderful. It was better than I expected. Tammy was wonderful!
Reply from ZLINE Kitchen and BathJul 2, 2025
Thank you so much for the kind words! We're thrilled to hear your experience exceeded expectations. We'll be sure to pass along your shoutout to Tammy; she’ll be so happy to hear this! If there's anything else we can help with, don't hesitate to reach out.
Lance B.
Our kitchen remodel was put off for a length of time. Our range hood set in the garage and unfortunately some of the parts went missing. I phoned up to order the missing parts and was greeted by Tammy on the phone. She was very pleasant and very knowledgeable. She was able to find the parts I needed quickly and with confidence. She got everything handled very quickly I couldn't be happier.
Reply from ZLINE Kitchen and BathJun 30, 2025
Thank you so much for your kind words! We’re thrilled to hear that Tammy was able to assist you quickly and confidently. We're so glad everything got sorted out smoothly, and we appreciate you sharing your experience with us. Please do not hesitate to reach back out if you need any further assistance.
Frank W.
Excellent follow-up and follow through. Frankly, I thought that I was going to get the run-around regarding a problem with my appliance. Instead I was delighted with the service.
Reply from ZLINE Kitchen and BathJun 25, 2025
Thank you so much for your kind words! We're thrilled to hear that our team exceeded your expectations and provided the support you needed. We truly appreciate you taking the time to share your experience. Please do not hesitate to reach out if you need any further assistance!
Frank
I remodeled my house 4 years ago. The range hood LED light stopped working. I took the cover off, traced the light to LED power supply box. I took a picture of that power supply box, emailed Zline customer service Sunday night. I was just hoping for some guidance. Just some type of guidance would be appreciated. Next day, Monday, I got a courteous call. Initially, I had no idea what that call was about. I was least expecting a call from Zline customer service, so quickly. The utmost pleasant lady explained Zline will send me a complete LED light/ power supply assembly, with assisting video to help me in the process. I was grateful for the assistance. I was asking for payment, thinking my unit was bought 4 years ago when I remodeled the house. I was utmost surprised the lady kindly said the replacement will be free, and will continue to assist me for any further guidance needed! All in all, I experience with Zline customer service, simply put, is a first class experience!
Reply from ZLINE Kitchen and BathJun 24, 2025
Thank you so much for taking the time to share your experience! We're thrilled to hear that our customer service team was able to assist you so quickly and effectively, especially after several years since your purchase. It’s always our goal to go above and beyond to support our customers, and we're glad we could provide a solution with no added stress. We’ll be sure to pass along your kind words to the team. If you ever need anything else, we’re just a call or message away!
