Average
Based on 349 reviews
ZLINE Kitchen and Bath3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Drawing inspiration from the elegance of Lake Tahoe, USA, ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures. Our commitment to providing homeowners with the experience of attainable luxury is apparent in each and every design.
ZLINE Kitchen and Bath (zlinekitchen.com) has 349 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Doron S.
Best costumer service
Reply from ZLINE Kitchen and BathOct 13, 2026
Thank you so much for the kind words! We're thrilled to hear you had such a great experience with our Customer Experience team. We truly appreciate your support and for choosing ZLINE!
Marie R.
Purchased a rangehood 2 years ago, loved the design but never heard of the company and was a little unsettled. My installer said it was the easiest hood he had ever installed. 2 years later had my counters replaced and somehow a knob from the hood got lost. Email Zline got back to me within 24 hours, they requested a photo and within a week they send me not 1 knob but 2! Best Customer service ever, and l love the hood!! Highly Recommend
Reply from ZLINE Kitchen and BathOct 6, 2026
Thank you so much for sharing this! We’re thrilled to hear you’ve been loving your range hood and that our Customer Experience team was able to get you taken care of you so quickly. We truly appreciate your recommendation and support!
Liz
Great customer service from ZLINE! I reached out about an issue with our microwave. After providing some additional information, they responded quickly and resolved the issue right away. Really appreciate how easy and responsive they were to work with!
Reply from ZLINE Kitchen and BathSep 24, 2026
Thank you, Liz! We’re so glad our Customer Experience team was able to address your concerns and provide a successful resolution. We truly appreciate you taking the time to share your experience with us!
Angelique N.
Brittney was an absolute pleasure to work with! 10/10 experience, she was efficient and kind! She called back when necessary and never once made me feel like an inconvenience , I really enjoyed working with her!
Reply from ZLINE Kitchen and BathSep 15, 2026
Thank you so much for the kind words! Brittney will be thrilled to hear this. We’re so glad she made the process easy, efficient, and enjoyable for you. We truly appreciate you taking the time to share your experience!
Karen W.
Zline provided great customer service when we had an issue with our microwave. Tyler was courteous and quickly responded and resolved the issue. Three years ago we had a Zline gas range, refrigerator, dishwasher and microwave installed in our new Texas home. We have been very happy with the performance of the appliances, highly recommend their products, and truly appreciate their customer service. Rick W
Reply from ZLINE Kitchen and BathSep 10, 2026
Thank you so much, Rick! We truly appreciate your continued support and are glad Tyler was able to respond quickly and resolve the issue with your microwave. Thank you for recommending us and for taking the time to share your experience!
Bill C.
I purchased a Zline Range Hood Insert ten years ago and received excellent support from the company then. Last week, the LED bulbs went on the blink (literally), indicating that one of the bulbs had failed. Mary, in technical support, showed herself to be extremely knowledgeable about the company's product line in general and the range insert's technical features specifically. She listened carefully to my report, accepted my expression of appreciation for the support I had received ten years earlier, then sent out at no cost a light kit to get my unit back into full service. A few days later, the kit arrived, I followed the simple instructions, and Voilà, I am back in business. I called this morning and spoke with Danielle, who seemed Mary's equal in knowledge and helpfulness, to express my thanks. Danielle said she was glad to hear that Mary had helped me and promised to let Mary know. I don't think there's any way for a company to deliver such good service over the life of a long-lived product without management's total commitment to customer satisfaction. I could not be more delighted with our original purchase and the support we've received from that time to this. Thank you, Zline! --Bill Coan, Tucson Arizona
Reply from ZLINE Kitchen and BathAug 27, 2026
Bill, thank you so much for your thoughtful review and for being a longtime ZLINE customer. We’re thrilled to hear that Mary and Danielle provided the knowledgeable, attentive support you deserved and helped get your range hood back in working order. We truly appreciate your kind words about our team and your continued trust in ZLINE over the years. Thank you for taking the time to share your experience!
Jeanine E.
Incredible! Stood behind their product and made a simple exchange. We have enjoyed stove. Cooked well and was everything we needed -I started smelling gas and found we had issues with carbon monoxide- called ZLINE and found it had a recall- the stove was 6 years old- they replaced it and we have a brand new one in its place. No fuss no muss- just great quality service. Thank you ZLINE-
Reply from ZLINE Kitchen and BathJul 6, 2026
Thank you so much for your incredible review! We’re thrilled to hear you’ve enjoyed your ZLINE stove and that our team was able to make the exchange process simple and stress-free. We truly stand behind our products, and it means a lot to know our service made a positive impression. We appreciate your support and hope you love your new stove for years to come!
Happy C.
Z-LINE was very timely with their response and solved my problem without delay! I appreciate the ease and efficiency of their customer service!
Reply from ZLINE Kitchen and BathJun 22, 2026
Thank you for your kind words! We’re glad to hear our team responded quickly and resolved your issue without delay. We truly appreciate your feedback and are happy we could make your experience great.
