10 Second RacingReviews of 10secondracing.com

Reply from 10 Second RacingFeb 24, 2024

Hi David, Thank you for taking the time to leave feedback about your experience with 10 Second Racing. We are happy our team was able to support your inquiry to your satisfaction. Please feel welcome to contact our team again in the future, we look forward to your ten second build! - Dan, Service Manager, 10 Second Racing 🏁

Reply from 10 Second RacingFeb 24, 2024

Hi Zhaire, Thank you for taking the time to leave feedback about your experience with 10 Second Racing. We are happy our team was able to support your inquiry to your satisfaction. Please feel welcome to contact our team again in the future, we look forward to your ten second build! - Dan, Service Manager, 10 Second Racing 🏁

Reply from 10 Second RacingFeb 20, 2024

Hi Chris, Thank you for taking the time to leave feedback about your experience with 10 Second Racing. I am sorry to hear we fell out of touch reagrding timely order updates for your headers. I recently confirmed your provided email is still active on our order updates list. If you wouldn't mind confirming the domain, '[email protected]' is marked as friendly contact with your account. I'm happy we had a chance to connect via phone earlier today. There has been a lot of confusion in the auto community over exhaust products and emission regulation in the past several months. We hope those mid-pipes are approved for release later this week. We will of course be in touch as promised once we hear back with the results either way. Please feel free to stay in touch with me personally from the email I sent earlier. I believe I notated which of those header options are in stock and which are made to order. Happy to help with further questions in the meantime. Thank you for your continued support Chris! - Dan, Service Manager, 10 Second Racing 🏁

Reply from 10 Second RacingFeb 20, 2024

Hi Carson, Thank you for taking the time to leave feedback about your experience with 10 Second Racing. We are happy to hear you enjoyed the products ordered and your interaction with our service team. We look forward to supporting your Hellcat build throughout this year and encourage you to feel welcome to contact us again in the future! - Dan, Service Manager, 10 Second Racing 🏁

Reply from 10 Second RacingFeb 17, 2024

Hello Helue, Thank you for taking the time to leave feedback about your exprerience with 10 Second Racing. We are sorry to hear your experience has been less than optimal. I personally reviewed your provided order number. You had ordered (1) of the ACL 90-96 Honda 4 2156cc (F22A/B) 2259cc (H23A) 0.50mm Oversized Main Bearing Set. I confirmed the sku on your shipped bearing set was #5M1937-.50, the same sku assigned to the main bearing set you had chosen with your placed order. Our service team received an email about an hour ago from you suggesting you ordered the .20mm option and received the .50mm by mistake. I am baffled by the suggestion as it sounds like you understand how to properly read measurements. If you still need the .20mm kit instead, we are happy to ship this one to you. Perhaps in the future, it may be wise to ask our support team for assistance prior to ordering your parts? We understand the engine parts market can be tricky. This is why we have several certified mechanical engineering specialists on staff who are happy to help guide you when ordering your parts. By ordering on your own accord without any contact attempt to our team, it is difficult for me to recognize fault on behalf of 10 Second Racing. Nonetheless, we are still happy to help you with the correct item you need. Please monitor your email over the next few minutes. You will receive a follow up private cart to checkout on the for the .20mm main bearing set for your Honda. To quickly address your concern related to the customs forms, those forms are not for you. They are intended for customs officers use only. We included (3) forms atatched to the outside of each package when it is shipped internationally away from the US. Sometimes those forms can naturally be ripped off by a middleman in the process (they shouldn't be removing it, just laziness for those who don't feel like taking one form out). I confirmed we emailed the aossicated customs officer the invoice and replacement customs forms 10 minutes after receiving an email from them. - Dan, Service Manager, 10 Second Racing 🏁

Reply from 10 Second RacingFeb 15, 2024

Hello Tyrone, Thank you for taking time to leave feedback about your experience with 10 Second Racing. We are happy to hear you received valuable assistance from a team member. We are happy to support your build in the future however we can. Please feel welcome to stay in touch. Thank you! - Dan, Service Manager, 🏁

Reply from 10 Second RacingFeb 15, 2024

Hello Gus, Thank you for taking time to leave feedback about your experience with 10 Second Racing. We are happy to hear you received valuable assistance from a team member. We are happy to support your build in the future however we can. Please feel welcome to stay in touch. Thank you! - Dan, Service Manager, 🏁

Reply from 10 Second RacingFeb 12, 2024

Hello James, Thank you for taking the time to leave feedback about your experience with 10 Second Racing. We are sorry to hear your experience has been less than optimal. I personally reviewed your order history to better understand your experience. You ordered (1) of the ISR PERFORMANCE HYUNDAI GENESIS LS MOUNT KIT. This product is labeled as 'Manufactured to Order' with an estimated 6-8 week build time. I am unsure where you saw a label with 'in stock' as this item is a special order build only with ISR Performance. It cannot be produced in mass and stocked. I reviewed an email thread between yourself and our Order Updates team last week when you inquired for an ETA. Our team clarified the same message in this item being built to order with several weeks left in the build process before it was expected to ship. I am also unsure which messages you are alluding to regarding a tracking number. There was only one inbound email submitted from yourself which was answered within an hour the same day. If we may be of further assistance regarding your order status, we also offer phone service. We may be reached at (888) 257-1077 for sales, tech support or order updates. Thanks James. Update on 02-15-24: Hi James, some great news! Our team requested ISR to expedite the production of your mount kit. ISR recently finished the assembly and shipped the kit via the following FedEx tracking number: https://www.fedex.com/fedextrack/?trknbr=271034695724&trkqual=12027~271034695724~FDEG Please expect delivery in several days. In the future, please feel welcome to contact our team to confirm lead times on desired products. Our website is a great resource to identify which products are 'in stock' and which are 'manufactured to order'. We understand these product notes may be overlooked in the moment. We also paid a production expedite fee to ISR to bump your place in line as a courteousy. We are at a deficit on profit for this order and would encourage you to consider our good faith actions when evaluating your review. Please feel welcome to contact our team again in the future James! - Dan, Service Manager, 10 Second Racing 🏁