Reply from 10 Second RacingApr 8, 2023
Hello Kevin,
We are sorry to hear that your experience was less than optimal. I personally reviewed your order #2057 to understand what happened. You ordered a Corsa® (16-23) Camaro SS/ZL1 Xtreme Plus™ 304SS 3" Cat-Back Exhaust System without NPP. This product was in stock and ready to ship and still is as of 04/08/23. About an hour after your order was placed on 12/30/23, your order was updated with a shipping label via UPS. The UPS team informed our logistics team that your listed ship to city, state, zip was not recognized and suggsted an alternative city with the same zipcode instead. Our service team followed up with you about two hours after the order was placed via phone and email to suggest if the new city, zip was acceptable. I confirmed with our phone system log as well as email that you did not answer our attempts to confirm the address update for several days. You called our service team from (360) 391-7805 on 01/04/23, a different phone number than the number listed on your order. I personally listened to the call transcript and was appalled by your behavior. Your sexist and racial epithets toward a staff member were uncalled for and disturbing to say the least. After reviewing your interaction history with our service team, I believe we made every effort to give you the best service possible. Unfortunately your behavior resulted in a refund initiated by upper management. I regret to inform you, if you have not been made aware of already, that you have been banned from placing new orders on our store permanently. It is a pleasure to serve our racers and it also a privilege to shop with 10 Second Racing. I wish you all the best in building your 10 second car with another retailer in the future.
As a side note, I encourage you to contact the NAACP hotline at (410) 580-5777. They have a great team that can support you through the feelings you may have toward individuals of a different race, gender.
- Dan, Service Manager, 10 Second Racing 🏁
