Reply from 10X Health SystemDec 29, 2025
Hi Jon,
Thank you for taking the time to share your experience. We want to clarify a few points while keeping this focused on resolution.
Your original outreach to us was regarding a delay in shipment, not a request to cancel a subscription. Once that delay was brought to our attention, we addressed it and worked to make things right. At no point during that initial contact was a subscription cancellation requested, so the subscription remained active as originally set up.
Regarding the follow-up offer you mentioned, that was not forgotten. Those items are tied to results and timing, which can take additional coordination. We apologize if that expectation was not clearly communicated.
We are a bit surprised by this review, as we consistently advised you to reach out to us directly anytime you had questions or needed support. It appears this feedback was shared publicly before giving us the opportunity to assist further, which we would have gladly done.
That said, a team member has already reached out to you directly to review everything, clarify the subscription, and get this fully resolved. Our goal is transparency, support, and making sure you feel comfortable with your care and experience moving forward.
-10X Health Support Team